Front Office Manager
pCasa Monti is hiring through Hosco in Rome.
/ph3Yourmaintasks: /h3ulliBeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment /liliYouwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance /liliIntheabsenceofthereservationsdepartment,youwillmanagereservationrequests /liliCheckandfollowuponallreservations /liliBuildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers /liliMonitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers /liliManageFrontOfficeschedules /liliProvidetrainingforFrontOfficeteams /liliGivetoursoftheestablishmenttoprofessionalsandcustomers /liliSupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance /liliEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized /liliControlandmonitoraccountsreceivable /liliDevelopthehotel'sturnoverthroughupsellactions /liliEnsurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices /liliManage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction /liliParticipateinandleadHeadofDepartmentmeetings /liliYouwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment /li /ulh3Skillsrequired: /h3ulliIdeally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition /liliFluencyinEnglishandasenseofcustomerserviceareessentialforthisposition /liliYouwillworkdirectlyorcross-functionallywithallthehotel'sdepartments /liliYouwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction /li /ulh3Professionalskills: /h3ulliStressandprioritymanagement /liliExcellentreceptionandcustomerrelationsskills /liliAttentiontodetailandcustomersatisfaction /liliSpeedandreliabilityofexecution /liliAnabilitytolistentocustomers /liliStrongteamspirit /liliFluencyinspokenandwrittenEnglishisessential /liliAsecondforeignlanguageisaplus /li /ulh3Requiredqualities: /h3ulliOrganisedandrigorous /liliInitiativeandtheabilitytoputforwardproposals /liliVersatility,adaptabilityandavailabilitý /liliInvolvementandcommitment /liliDiscretionandhonestý /liliPositiveandpleasantattitude /liliExcellentpresentation /li /ulpPlease see the full vacancy for the benefits offered by Casa Monti.
/p #J-*****-Ljbffr
/ph3Yourmaintasks: /h3ulliBeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment /liliYouwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance /liliIntheabsenceofthereservationsdepartment,youwillmanagereservationrequests /liliCheckandfollowuponallreservations /liliBuildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers /liliMonitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers /liliManageFrontOfficeschedules /liliProvidetrainingforFrontOfficeteams /liliGivetoursoftheestablishmenttoprofessionalsandcustomers /liliSupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance /liliEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized /liliControlandmonitoraccountsreceivable /liliDevelopthehotel'sturnoverthroughupsellactions /liliEnsurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices /liliManage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction /liliParticipateinandleadHeadofDepartmentmeetings /liliYouwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment /li /ulh3Skillsrequired: /h3ulliIdeally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition /liliFluencyinEnglishandasenseofcustomerserviceareessentialforthisposition /liliYouwillworkdirectlyorcross-functionallywithallthehotel'sdepartments /liliYouwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction /li /ulh3Professionalskills: /h3ulliStressandprioritymanagement /liliExcellentreceptionandcustomerrelationsskills /liliAttentiontodetailandcustomersatisfaction /liliSpeedandreliabilityofexecution /liliAnabilitytolistentocustomers /liliStrongteamspirit /liliFluencyinspokenandwrittenEnglishisessential /liliAsecondforeignlanguageisaplus /li /ulh3Requiredqualities: /h3ulliOrganisedandrigorous /liliInitiativeandtheabilitytoputforwardproposals /liliVersatility,adaptabilityandavailabilitý /liliInvolvementandcommitment /liliDiscretionandhonestý /liliPositiveandpleasantattitude /liliExcellentpresentation /li /ulpPlease see the full vacancy for the benefits offered by Casa Monti.
/p #J-*****-Ljbffr