Consumer Care & Digital Operations Intern
Vicenza, Veneto, Italia Head Office **Descrizione azienda**:
Dainese is the global leader in protective equipment and apparel of excellence for motorcycling and dynamic sports. Headquartered in Vicenza, Italy, the company has a presence in EMEA, APAC and the Americas. Dainese owns three prestigious brands - Dainese, AGV and TCX - which are synonymous with innovation and technical excellence. It is present in 96 countries through a consolidated network of wholesale partners, 45 mono-brand shops and a direct e-commerce channel. **Posizione**:
**Main accountabilities**:
**Customer communication & support**
- Ensure that consumers’ inquiries are being responded to in an appropriate and timely manner based on company SLAs.
- Communicate with the logistic and warehouse teams regarding inbound/outbound shipments status
- Communicate with couriers regarding inbound/outbound shipments for any issues reported by our customers
- Communicate with company-owned stores to manage end customers (B2C)
- Analyze any product complaints received and provide the customer with the best solution
- Analyze any paid repair requests and provide the customer with the most appropriate solution
- Manage product reviews and Q&As;
- Support with text proofreading on Dainese, AGV, TCX official website **Digital Operations administration**
- Support the team in identifying and resolving potential internal issues related to ecommerce logistic and accounting.
- Support with operational work of managing stock corrections in our ERP where needed to ensure a seamless customer experience.
- Register online returns from marketplaces
- Manage duties related to Amazon invoicing
- Assist with digital operations activities related to marketplaces accounts, catalogues, pricing, etc **Requisiti**: - Multi-lingual native speaker or fluent in German and English. Other languages will be a plus.
- Strong communication skills, correct use of grammar, syntax, as well as of vocabulary and spelling.
- Collaborative, flexible, positive, team player, eager to learn.
- Microsoft Office knowledge
- Experience or passion for the motorbike industry. **Altre informazioni**:
We believe in the strength of diversity and the value created when different perspectives come together. Being an inclusive company isn’t a goal - it’s the journey we choose to take every day. Our recruitment process complies with Italian Legislative Decrees 198/2006, 215/2003, and 216/2003, guaranteeing equal opportunity to whoever wishes to join us on this journey. The position is open to everyone - we welcome every identity and orientation, safeguarding and promoting the free expression of each individual.
Dainese is the global leader in protective equipment and apparel of excellence for motorcycling and dynamic sports. Headquartered in Vicenza, Italy, the company has a presence in EMEA, APAC and the Americas. Dainese owns three prestigious brands - Dainese, AGV and TCX - which are synonymous with innovation and technical excellence. It is present in 96 countries through a consolidated network of wholesale partners, 45 mono-brand shops and a direct e-commerce channel. **Posizione**:
**Main accountabilities**:
**Customer communication & support**
- Ensure that consumers’ inquiries are being responded to in an appropriate and timely manner based on company SLAs.
- Communicate with the logistic and warehouse teams regarding inbound/outbound shipments status
- Communicate with couriers regarding inbound/outbound shipments for any issues reported by our customers
- Communicate with company-owned stores to manage end customers (B2C)
- Analyze any product complaints received and provide the customer with the best solution
- Analyze any paid repair requests and provide the customer with the most appropriate solution
- Manage product reviews and Q&As;
- Support with text proofreading on Dainese, AGV, TCX official website **Digital Operations administration**
- Support the team in identifying and resolving potential internal issues related to ecommerce logistic and accounting.
- Support with operational work of managing stock corrections in our ERP where needed to ensure a seamless customer experience.
- Register online returns from marketplaces
- Manage duties related to Amazon invoicing
- Assist with digital operations activities related to marketplaces accounts, catalogues, pricing, etc **Requisiti**: - Multi-lingual native speaker or fluent in German and English. Other languages will be a plus.
- Strong communication skills, correct use of grammar, syntax, as well as of vocabulary and spelling.
- Collaborative, flexible, positive, team player, eager to learn.
- Microsoft Office knowledge
- Experience or passion for the motorbike industry. **Altre informazioni**:
We believe in the strength of diversity and the value created when different perspectives come together. Being an inclusive company isn’t a goal - it’s the journey we choose to take every day. Our recruitment process complies with Italian Legislative Decrees 198/2006, 215/2003, and 216/2003, guaranteeing equal opportunity to whoever wishes to join us on this journey. The position is open to everyone - we welcome every identity and orientation, safeguarding and promoting the free expression of each individual.