Field Support Representative Level 1_ Milan,Italy
Hello Team,
Please help us source CVs for this role below are the details and attaching the JD for your reference.
As this is a critical requirement, please prioritize it accordingly.
Role : Field Support Representative Level 1 Location : Milan, Italy Onsite Contract This is role needs 100% onsite Rate 25 Euros/hour Mac and Windows experience is mandatory & Italian Language is Mandatory Only Immediate Joiners -With Native Language is Mandatory (C1 OR C2 is Mandate) Skills Country City Field Service
Italy
Milan
Field Service
Italy
Milan
Field Service
Italy
Milan
AV
Italy
Milan
Recruiter Screening Mandatory Skills Overall Experience Deskside / Field Support
Windows OS Support
Hardware & Software Troubleshooting
IMAC / Break-Fix
Manufacturing / Shop-Floor IT Support
Printer / Scanner / Handheld Support
Data Center / Rack & Stack
Smart Hands and Feet Support
Job Summary We are looking for a Field Support Representative Level 1 with a minimum of 2 years of experience in deskside support, end-user support, and IT infrastructure operations.
The ideal candidate should have hands-on experience supporting manufacturing, laboratory, or distribution center IT environments, including desktops, laptops, handheld devices, scanners, printers, and basic network infrastructure.
The candidate will be responsible for providing onsite technical support, managing IT assets, troubleshooting hardware and software issues, and coordinating with vendors and other technical teams to ensure smooth IT operations.
Key Responsibilities 1.
End-User and Deskside Support Provide Install, Move, Add, Change (IMAC), break-fix, and end-user support activities as required.
Install, configure, and troubleshoot hardware and software components to ensure usability by end users.
Provide support for manufacturing shop-floor handheld devices, laptops, scanners, tablets, and other IT equipment.
Perform system staging, build, and imaging activities using the standard client image (eCore).
Perform data collection and preservation activities related to migrations and eDiscovery.
Provide smart hands and feet support to other technical teams on demand.
2.
IT Infrastructure and Data Center Support Provide rack and stack support for commissioning and decommissioning IT infrastructure devices.
Provide physical access and onsite assistance to vendors in site communication rooms, including IDF, MDF, MMR, data centers, and server rooms.
Support planned power shutdown and maintenance activities, including the safe shutdown of network devices and servers in data centers, following approved procedures.
Coordinate cable patching activities with vendors and support on-demand connectivity requirements.
Ensure basic LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice connectivity is available at the site.
Provide basic support for network, telecom, compute, and storage infrastructure.
3.
Printer and Peripheral Management Manage printer operations and monitor usage.
Coordinate with vendors to ensure uninterrupted print services.
Troubleshoot printer, scanner, and peripheral-related issues.
4.
IT Asset Lifecycle Management Manage IT asset lifecycle activities for the assigned location or region.
Coordinate asset collection and recovery with vendors.
Maintain secure storage, asset labelling, imaging, allocation, and disposal.
Perform asset hygiene validation and ensure systems are updated.
Maintain accurate asset records and ensure compliance with established IT asset management procedures.
5.
Manufacturing and Laboratory IT Support Support manufacturing, laboratory, and distribution center IT systems and devices.
Provide technical support for manufacturing and lab equipment, including: Barcode scanners and handheld devices.
Printers and tablets.
PCs connected to specialized test equipment.
PCs used on manufacturing production lines.
Work in cleanroom, manufacturing, or laboratory environments while following site-specific procedures.
Coordinate with multiple technical teams and OEMs to resolve high-priority issues.
Job Qualifications Minimum 2 years of hands-on experience in deskside support or field IT support services.
Strong working knowledge of Microsoft Windows operating systems.
Working knowledge of MS Office and basic business applications.
Good communication and customer support skills.
Strong analytical and troubleshooting skills.
Basic knowledge of networks, telecom, compute, and storage infrastructure.
Basic knowledge of mobile device support.
Experience in installing, configuring, and troubleshooting IT hardware and software.
Knowledge of IT asset lifecycle management.
Experience supporting manufacturing, laboratory, or distribution center IT environments is preferred.
Familiarity with scanners, printers, tablets, handheld devices, and PCs connected to specialized equipment.
Knowledge of data center operations, rack and stack activities, and infrastructure maintenance is an advantage.
Experience working in cleanroom or manufacturing environments is preferred.
Strong focus on quality, accuracy, and attention to detail.
Ability to communicate effectively with multiple technical teams, vendors, and OEMs during high-priority incidents.
Technical Skills Deskside Support / Field Support IMAC and Break-Fix Support Windows OS Troubleshooting Hardware and Software Installation Manufacturing / Shop-Floor IT Support Printer, Scanner, and Handheld Device Support LAN / Wi-Fi Connectivity Smart Hands and Feet Support Rack and Stack Support Data Center / Server Room Support IT Asset Lifecycle Management Microsoft Office and Business Applications Basic Server and Infrastructure Support
Please help us source CVs for this role below are the details and attaching the JD for your reference.
As this is a critical requirement, please prioritize it accordingly.
Role : Field Support Representative Level 1 Location : Milan, Italy Onsite Contract This is role needs 100% onsite Rate 25 Euros/hour Mac and Windows experience is mandatory & Italian Language is Mandatory Only Immediate Joiners -With Native Language is Mandatory (C1 OR C2 is Mandate) Skills Country City Field Service
Italy
Milan
Field Service
Italy
Milan
Field Service
Italy
Milan
AV
Italy
Milan
Recruiter Screening Mandatory Skills Overall Experience Deskside / Field Support
Windows OS Support
Hardware & Software Troubleshooting
IMAC / Break-Fix
Manufacturing / Shop-Floor IT Support
Printer / Scanner / Handheld Support
Data Center / Rack & Stack
Smart Hands and Feet Support
Job Summary We are looking for a Field Support Representative Level 1 with a minimum of 2 years of experience in deskside support, end-user support, and IT infrastructure operations.
The ideal candidate should have hands-on experience supporting manufacturing, laboratory, or distribution center IT environments, including desktops, laptops, handheld devices, scanners, printers, and basic network infrastructure.
The candidate will be responsible for providing onsite technical support, managing IT assets, troubleshooting hardware and software issues, and coordinating with vendors and other technical teams to ensure smooth IT operations.
Key Responsibilities 1.
End-User and Deskside Support Provide Install, Move, Add, Change (IMAC), break-fix, and end-user support activities as required.
Install, configure, and troubleshoot hardware and software components to ensure usability by end users.
Provide support for manufacturing shop-floor handheld devices, laptops, scanners, tablets, and other IT equipment.
Perform system staging, build, and imaging activities using the standard client image (eCore).
Perform data collection and preservation activities related to migrations and eDiscovery.
Provide smart hands and feet support to other technical teams on demand.
2.
IT Infrastructure and Data Center Support Provide rack and stack support for commissioning and decommissioning IT infrastructure devices.
Provide physical access and onsite assistance to vendors in site communication rooms, including IDF, MDF, MMR, data centers, and server rooms.
Support planned power shutdown and maintenance activities, including the safe shutdown of network devices and servers in data centers, following approved procedures.
Coordinate cable patching activities with vendors and support on-demand connectivity requirements.
Ensure basic LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice connectivity is available at the site.
Provide basic support for network, telecom, compute, and storage infrastructure.
3.
Printer and Peripheral Management Manage printer operations and monitor usage.
Coordinate with vendors to ensure uninterrupted print services.
Troubleshoot printer, scanner, and peripheral-related issues.
4.
IT Asset Lifecycle Management Manage IT asset lifecycle activities for the assigned location or region.
Coordinate asset collection and recovery with vendors.
Maintain secure storage, asset labelling, imaging, allocation, and disposal.
Perform asset hygiene validation and ensure systems are updated.
Maintain accurate asset records and ensure compliance with established IT asset management procedures.
5.
Manufacturing and Laboratory IT Support Support manufacturing, laboratory, and distribution center IT systems and devices.
Provide technical support for manufacturing and lab equipment, including: Barcode scanners and handheld devices.
Printers and tablets.
PCs connected to specialized test equipment.
PCs used on manufacturing production lines.
Work in cleanroom, manufacturing, or laboratory environments while following site-specific procedures.
Coordinate with multiple technical teams and OEMs to resolve high-priority issues.
Job Qualifications Minimum 2 years of hands-on experience in deskside support or field IT support services.
Strong working knowledge of Microsoft Windows operating systems.
Working knowledge of MS Office and basic business applications.
Good communication and customer support skills.
Strong analytical and troubleshooting skills.
Basic knowledge of networks, telecom, compute, and storage infrastructure.
Basic knowledge of mobile device support.
Experience in installing, configuring, and troubleshooting IT hardware and software.
Knowledge of IT asset lifecycle management.
Experience supporting manufacturing, laboratory, or distribution center IT environments is preferred.
Familiarity with scanners, printers, tablets, handheld devices, and PCs connected to specialized equipment.
Knowledge of data center operations, rack and stack activities, and infrastructure maintenance is an advantage.
Experience working in cleanroom or manufacturing environments is preferred.
Strong focus on quality, accuracy, and attention to detail.
Ability to communicate effectively with multiple technical teams, vendors, and OEMs during high-priority incidents.
Technical Skills Deskside Support / Field Support IMAC and Break-Fix Support Windows OS Troubleshooting Hardware and Software Installation Manufacturing / Shop-Floor IT Support Printer, Scanner, and Handheld Device Support LAN / Wi-Fi Connectivity Smart Hands and Feet Support Rack and Stack Support Data Center / Server Room Support IT Asset Lifecycle Management Microsoft Office and Business Applications Basic Server and Infrastructure Support