Customer Success Manager - Italian Speaking
Overview
In this role you help customers derive maximum value from our solutions in the EMEA region. You will onboard clients, deliver remote and in-person training, and tailor sessions to customer workflows. You'll build strong stakeholder relationships to drive adoption and satisfaction, monitor customer data for growth opportunities, and act as the voice of the customer to improve experience. Collaborating across functions, you anticipate challenges and keep customer engagements up-to-date in Gainsight.
Retribuzione / Benefits
Health & Wellness: Health care coverage
Flexible Downtime: Generous time off
Continuous Learning: access to learning resources
Invest in Your Future: competitive pay and education programs
Family Friendly Perks
Beyond the Basics: additional perks and discounts
Responsabilità
Proactively engage with customers to understand needs and maximize solution value
Onboard new customers and conduct tailored trainings (remote and in-person)
Develop and maintain relationships with key stakeholders to drive adoption and satisfaction
Monitor customer data to identify opportunities for further engagement and value creation
Act as trusted advisor with insights to enhance customer experience and success
Collaborate across functions to create seamless customer experiences
Provide proactive support to anticipate and address customer challenges
Stay updated on industry trends and product developments to enrich engagements
Capture customer engagement activities accurately in Gainsight
Requisiti fondamentali
Fluent English (verbal and written)
Fluent Italian (verbal and written)
English and Italian language proficiency; other European languages an advantage
Bachelor's degree in business-related discipline (preferred)
3+ years in customer success, account management, or similar role
Proficiency in Gainsight, Salesforce or similar (advantage)
Industry knowledge in energy, commodities, finance (advantage)
Strong written and verbal communication skills
Experience managing multiple accounts and projects
Ability to travel to meet clients
Strong communication skills
Relationship-building and stakeholder management
Proactive and collaborative mindset
Multi-tasking and organizational skills
Gainsight
Salesforce
In this role you help customers derive maximum value from our solutions in the EMEA region. You will onboard clients, deliver remote and in-person training, and tailor sessions to customer workflows. You'll build strong stakeholder relationships to drive adoption and satisfaction, monitor customer data for growth opportunities, and act as the voice of the customer to improve experience. Collaborating across functions, you anticipate challenges and keep customer engagements up-to-date in Gainsight.
Retribuzione / Benefits
Health & Wellness: Health care coverage
Flexible Downtime: Generous time off
Continuous Learning: access to learning resources
Invest in Your Future: competitive pay and education programs
Family Friendly Perks
Beyond the Basics: additional perks and discounts
Responsabilità
Proactively engage with customers to understand needs and maximize solution value
Onboard new customers and conduct tailored trainings (remote and in-person)
Develop and maintain relationships with key stakeholders to drive adoption and satisfaction
Monitor customer data to identify opportunities for further engagement and value creation
Act as trusted advisor with insights to enhance customer experience and success
Collaborate across functions to create seamless customer experiences
Provide proactive support to anticipate and address customer challenges
Stay updated on industry trends and product developments to enrich engagements
Capture customer engagement activities accurately in Gainsight
Requisiti fondamentali
Fluent English (verbal and written)
Fluent Italian (verbal and written)
English and Italian language proficiency; other European languages an advantage
Bachelor's degree in business-related discipline (preferred)
3+ years in customer success, account management, or similar role
Proficiency in Gainsight, Salesforce or similar (advantage)
Industry knowledge in energy, commodities, finance (advantage)
Strong written and verbal communication skills
Experience managing multiple accounts and projects
Ability to travel to meet clients
Strong communication skills
Relationship-building and stakeholder management
Proactive and collaborative mindset
Multi-tasking and organizational skills
Gainsight
Salesforce