Kering Pos Ams Expert
OverviewIn this role you will support the Global AMS team responsible for POS application maintenance across stores worldwide.
You will act as a key liaison among brands, product, regional teams, vendors, and end-user support to ensure stable, evolving POS services.
You will contribute to monitoring, knowledge management, and incident/problem management, driving improvements in a fast-paced luxury tech environment.
Join a collaborative, growth-oriented team in Milan and help shape the POS ecosystem for a global brand.
Retribuzione / Benefitsannual premio opportunity
company canteen
benefits in line with national agreement
additional company policies-based benefits
growth and mobility opportunities
stable full-time role
ResponsabilitàServe as point of contact for internal and external stakeholders including regional teams, vendors, and brands
Coordinate resources and manage relationships to ensure ongoing maintenance requests and issues are visible and addressed
Support the POS AMS Global Manager by reporting status and proposing improvements or mitigations
Oversee Application Monitoring and contribute to future evolutions
Contribute to updating POS Knowledge articles and documentation
Coordinate Problem management activities and ceremonies
Requisiti fondamentaliAt least 5 years of experience in service management
Experience with POS applications (Xstore preferred)
Strong relational and communication skills
Excellent listening, critical thinking, and probing abilities
Collaborative, rigorous, autonomous, organized, and transparent
MS Office Suite proficiency
Knowledge of MS SQL, Service Now, Jira is a plus
Fluent in English; high Italian; French a plus
team-oriented
strong communication
analytical thinking
POS application knowledge (Xstore)
MS SQL
Service Now
You will act as a key liaison among brands, product, regional teams, vendors, and end-user support to ensure stable, evolving POS services.
You will contribute to monitoring, knowledge management, and incident/problem management, driving improvements in a fast-paced luxury tech environment.
Join a collaborative, growth-oriented team in Milan and help shape the POS ecosystem for a global brand.
Retribuzione / Benefitsannual premio opportunity
company canteen
benefits in line with national agreement
additional company policies-based benefits
growth and mobility opportunities
stable full-time role
ResponsabilitàServe as point of contact for internal and external stakeholders including regional teams, vendors, and brands
Coordinate resources and manage relationships to ensure ongoing maintenance requests and issues are visible and addressed
Support the POS AMS Global Manager by reporting status and proposing improvements or mitigations
Oversee Application Monitoring and contribute to future evolutions
Contribute to updating POS Knowledge articles and documentation
Coordinate Problem management activities and ceremonies
Requisiti fondamentaliAt least 5 years of experience in service management
Experience with POS applications (Xstore preferred)
Strong relational and communication skills
Excellent listening, critical thinking, and probing abilities
Collaborative, rigorous, autonomous, organized, and transparent
MS Office Suite proficiency
Knowledge of MS SQL, Service Now, Jira is a plus
Fluent in English; high Italian; French a plus
team-oriented
strong communication
analytical thinking
POS application knowledge (Xstore)
MS SQL
Service Now