Jr. Product Support Engineer
Technical problem-solving. System reliability. Continuous innovation.
If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.
We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.
What You'll Do
You'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.
Provide technical support for company applications, production systems, and technology platforms
Troubleshoot application errors, software defects, performance issues, and system outages
Monitor production systems, servers, and infrastructure to maintain availability and reliability
Respond to system alerts and technical incidents, escalating complex issues when necessary
Collaborate with engineers and developers to investigate problems and implement solutions
Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting
Support network connectivity, system performance, backup, recovery, and security activities
Assist with automation, scripting,
and Continuous Integration/Continuous Deployment (CI/CD) processes
Participate in testing and implementing application updates and system enhancements
Maintain technical documentation, incident reports, and operational metrics
Participate in scheduled after-hours support and on-call rotations as needed
Who Thrives in This Role
Technology enthusiasts who enjoy troubleshooting and solving technical challenges
Analytical thinkers with strong problem-solving skills and attention to detail
Motivated professionals eager to learn new technologies and expand their technical expertise
Collaborative team players who communicate effectively with technical and nontechnical colleagues
Organized, dependable individuals who can prioritize tasks and respond effectively to changing needs
Individuals who take pride in system reliability, operational efficiency, and delivering quality support
Requirements
Bachelor's degree in Computer Science or Software Engineering, or completion of a coding bootcamp combined with a bachelor's degree in another field
Experience supporting and troubleshooting applications in internet-based or cloud environments
Familiarity with Windows- and Linux-based systems
Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar
Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI
Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt
Knowledge of container technologies such as Docker, Kubernetes, or OpenShift
Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing
Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms
Familiarity with version control systems such as Git or SVN
Strong communication, analytical, and problem-solving skills
Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities
Located in Sewell, NJ
$50-$70k based on experience
Eligibility for Company Incentive Program
PTO package including holiday, vacation, personal, and sick time
Medical plans with employer contribution
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP) with insurance plan
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement and philanthropic events
Our Values
Innovation: Driving results through technology and operational excellence
Helping: Supporting clients, communities, service providers, and employees
Together: Building trusted partnerships through teamwork and respect
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer.
We're excited to meet you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.
We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.
What You'll Do
You'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.
Provide technical support for company applications, production systems, and technology platforms
Troubleshoot application errors, software defects, performance issues, and system outages
Monitor production systems, servers, and infrastructure to maintain availability and reliability
Respond to system alerts and technical incidents, escalating complex issues when necessary
Collaborate with engineers and developers to investigate problems and implement solutions
Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting
Support network connectivity, system performance, backup, recovery, and security activities
Assist with automation, scripting,
and Continuous Integration/Continuous Deployment (CI/CD) processes
Participate in testing and implementing application updates and system enhancements
Maintain technical documentation, incident reports, and operational metrics
Participate in scheduled after-hours support and on-call rotations as needed
Who Thrives in This Role
Technology enthusiasts who enjoy troubleshooting and solving technical challenges
Analytical thinkers with strong problem-solving skills and attention to detail
Motivated professionals eager to learn new technologies and expand their technical expertise
Collaborative team players who communicate effectively with technical and nontechnical colleagues
Organized, dependable individuals who can prioritize tasks and respond effectively to changing needs
Individuals who take pride in system reliability, operational efficiency, and delivering quality support
Requirements
Bachelor's degree in Computer Science or Software Engineering, or completion of a coding bootcamp combined with a bachelor's degree in another field
Experience supporting and troubleshooting applications in internet-based or cloud environments
Familiarity with Windows- and Linux-based systems
Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar
Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI
Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt
Knowledge of container technologies such as Docker, Kubernetes, or OpenShift
Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing
Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms
Familiarity with version control systems such as Git or SVN
Strong communication, analytical, and problem-solving skills
Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities
Located in Sewell, NJ
$50-$70k based on experience
Eligibility for Company Incentive Program
PTO package including holiday, vacation, personal, and sick time
Medical plans with employer contribution
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP) with insurance plan
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement and philanthropic events
Our Values
Innovation: Driving results through technology and operational excellence
Helping: Supporting clients, communities, service providers, and employees
Together: Building trusted partnerships through teamwork and respect
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer.
We're excited to meet you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr