Aftersales & Spare Parts - Technical/Training/Warranty Manager
AziendaInternational automotive company, part of a leading global industrial group, currently undergoing strong expansion across the European market.
The Italian branch represents a strategic start-up with ambitious growth plans and a key role in developing the local market.
OffertaReporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes.
This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.
Build and implement technical management, training, warranty, and claims processes, including team set-up; Provide technical support and contribute to the development of quality and warranty systems; Define and monitor KPIs for the technical quality team and service network; Implementthe technical quality business plan; Develop and execute training plans; Set up and manage technical training sessions; Define and track KPIs for the warranty team; Lead warranty business planning and manage warranty operations across service stations and dealers; Support additional activities within the After Sales department.
Competenze ed esperienzaFluent in Italian and English; Experience in asimilar role within the Automotive industry (OEM or distributor), preferably within the European market; Strong understanding of aftersales, warranty, and technical quality processes; Experience managing dealer and service networks; Hands?on,proactive approach, with the ability to operate in a start-up environment; Strong organizational and stakeholder management skills.
Completa l'offertaCompetitive salary ranging between €70,000 and €80,000 per yearPermanent contractFatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge * (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.
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The Italian branch represents a strategic start-up with ambitious growth plans and a key role in developing the local market.
OffertaReporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes.
This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.
Build and implement technical management, training, warranty, and claims processes, including team set-up; Provide technical support and contribute to the development of quality and warranty systems; Define and monitor KPIs for the technical quality team and service network; Implementthe technical quality business plan; Develop and execute training plans; Set up and manage technical training sessions; Define and track KPIs for the warranty team; Lead warranty business planning and manage warranty operations across service stations and dealers; Support additional activities within the After Sales department.
Competenze ed esperienzaFluent in Italian and English; Experience in asimilar role within the Automotive industry (OEM or distributor), preferably within the European market; Strong understanding of aftersales, warranty, and technical quality processes; Experience managing dealer and service networks; Hands?on,proactive approach, with the ability to operate in a start-up environment; Strong organizational and stakeholder management skills.
Completa l'offertaCompetitive salary ranging between €70,000 and €80,000 per yearPermanent contractFatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge * (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.
#J-*-Ljbffr