Order Handling
This position reports to: Order Handling Specialist.
Your Role and ResponsibilitiesYou will be responsible for providing technical, order
- and payment?related assistance/support to internal and external customers and for managing the invoicing process.
You will coordinate with relevant stakeholders to ensure full case ownership and continuously improve customer satisfaction.
Manage the full accounts receivable and invoicing process, from verification of customer orders to invoice issuance.
Control order confirmations received from factories and communicate any required clarification or changes.
Create and manage sales orders from quotation through delivery and invoicing.
Monitor order status, verify deliveries and follow up on delays.
Issue invoices and manage the entire billing cycle.
Monitor receivables and cash collections, including follow-up on overdue payments.
Manage and record declarations of intent.
Verify and monitor customer plafond.
Reconcile and align accounting records.
Resolve customer inquiries in a timely and effective manner; support escalation processes when needed.
Observe processes and trends across customer inquiries, identify improvement opportunities, and contribute to an excellent customer experience.
Qualifications for the RoleDegree in Economics, Business Administration, or a comparable administrative field.
Minimum 3 years of experience in similar roles, preferably in order management, customer support, and invoicing activities within structured organizations.
Solid knowledge of customer service principles and practices.
Good knowledge of the main accounting principles.
Good knowledge of MS Office tools.
Good knowledge of SAP.
Good written and spoken knowledge of English and Italian.
Agile and proactive mindset, with the ability to work effectively in a team.
Collaborative, solution-oriented approach, with strong communication skills.
Compensation PackageApplicable CBA: MetalmeccanicoMinimum annual
salary:
€**,00Variable pay: Eligible for Company Productivity BonusBenefitsFlexible
working hours
, hybrid work options, and a focus on work?life integration and wellbeing support for employees and families.
Welfare plan with a wide range of personalized services.
Canteen or meal vouchers provided.
We value people from different backgrounds.
#J-*-Ljbffr
Your Role and ResponsibilitiesYou will be responsible for providing technical, order
- and payment?related assistance/support to internal and external customers and for managing the invoicing process.
You will coordinate with relevant stakeholders to ensure full case ownership and continuously improve customer satisfaction.
Manage the full accounts receivable and invoicing process, from verification of customer orders to invoice issuance.
Control order confirmations received from factories and communicate any required clarification or changes.
Create and manage sales orders from quotation through delivery and invoicing.
Monitor order status, verify deliveries and follow up on delays.
Issue invoices and manage the entire billing cycle.
Monitor receivables and cash collections, including follow-up on overdue payments.
Manage and record declarations of intent.
Verify and monitor customer plafond.
Reconcile and align accounting records.
Resolve customer inquiries in a timely and effective manner; support escalation processes when needed.
Observe processes and trends across customer inquiries, identify improvement opportunities, and contribute to an excellent customer experience.
Qualifications for the RoleDegree in Economics, Business Administration, or a comparable administrative field.
Minimum 3 years of experience in similar roles, preferably in order management, customer support, and invoicing activities within structured organizations.
Solid knowledge of customer service principles and practices.
Good knowledge of the main accounting principles.
Good knowledge of MS Office tools.
Good knowledge of SAP.
Good written and spoken knowledge of English and Italian.
Agile and proactive mindset, with the ability to work effectively in a team.
Collaborative, solution-oriented approach, with strong communication skills.
Compensation PackageApplicable CBA: MetalmeccanicoMinimum annual
salary:
€**,00Variable pay: Eligible for Company Productivity BonusBenefitsFlexible
working hours
, hybrid work options, and a focus on work?life integration and wellbeing support for employees and families.
Welfare plan with a wide range of personalized services.
Canteen or meal vouchers provided.
We value people from different backgrounds.
#J-*-Ljbffr