Warranty Manager
To manage the warranty of BS New Projects in the Spain and Italy area.
The purpose of a Warranty Manager is to ensure that customers are provided with the highest levels of service in regards to the warranties on products and services.
The Warranty Manager is responsible for providing customer service, managing and tracking warranties, monitoring and evaluating warranty claims, and working with suppliers and vendors to resolve customer warranty issues.
The Warranty Manager also works with management to develop and implement strategies for improving customer service in regards to warranties.
What we offer
Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal Opportunities Learn More Here: this role be filled in Italy the base pay range for this role is estimated to be ** €
- ** € at the time of posting.
Compensation will be aligned with the applicable National Collective Labour Agreement, namely the CBA "Metalmeccanico Industria".
Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Principal AccountabilityDevelop and implement warranty policies and proceduresAnalyze warranty data and trends to identify areas of improvementProvide coaching and guidance to staff on warranty processesMonitor and audit warranty repairsEnsure compliance with applicable laws and regulationsProcess warranty claims and issuancesResolve customer service problems related to warrantiesManage warranty claim processing and documentationAnalyze warranty reports to identify potential issues and recommend solutionsPerform warranty cost and risk analysisConduct periodic warranty auditsMonitor and review warranty performanceProvide customer service and warranty supportPrepare and submit warranty reportsMaintain and update warranty databases and recordsRequirementUniversity degree in Engineering preferred, or equivalent technical background.
Experience in warranty management within an industrial or technical environment.
Strong process-oriented mindset with the ability to standardize and improve workflows.
Problem-solving and analytical skills with a structured approach.
Good organizational skills and ability to manage multiple priorities.
Customer service orientation and focus on quality of execution.
Strong communication and interpersonal skills.
Ability to work independently and in cross-functional teams.
High attention to detail and accuracy in data and reporting.
Ability to anticipate issues and proactively propose solutions.
Proficiency in common business software (Excel/ERP tools is a plus).
Fluent in Spanish or Italian, and English.
#J-*-Ljbffr
The purpose of a Warranty Manager is to ensure that customers are provided with the highest levels of service in regards to the warranties on products and services.
The Warranty Manager is responsible for providing customer service, managing and tracking warranties, monitoring and evaluating warranty claims, and working with suppliers and vendors to resolve customer warranty issues.
The Warranty Manager also works with management to develop and implement strategies for improving customer service in regards to warranties.
What we offer
Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal Opportunities Learn More Here: this role be filled in Italy the base pay range for this role is estimated to be ** €
- ** € at the time of posting.
Compensation will be aligned with the applicable National Collective Labour Agreement, namely the CBA "Metalmeccanico Industria".
Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Principal AccountabilityDevelop and implement warranty policies and proceduresAnalyze warranty data and trends to identify areas of improvementProvide coaching and guidance to staff on warranty processesMonitor and audit warranty repairsEnsure compliance with applicable laws and regulationsProcess warranty claims and issuancesResolve customer service problems related to warrantiesManage warranty claim processing and documentationAnalyze warranty reports to identify potential issues and recommend solutionsPerform warranty cost and risk analysisConduct periodic warranty auditsMonitor and review warranty performanceProvide customer service and warranty supportPrepare and submit warranty reportsMaintain and update warranty databases and recordsRequirementUniversity degree in Engineering preferred, or equivalent technical background.
Experience in warranty management within an industrial or technical environment.
Strong process-oriented mindset with the ability to standardize and improve workflows.
Problem-solving and analytical skills with a structured approach.
Good organizational skills and ability to manage multiple priorities.
Customer service orientation and focus on quality of execution.
Strong communication and interpersonal skills.
Ability to work independently and in cross-functional teams.
High attention to detail and accuracy in data and reporting.
Ability to anticipate issues and proactively propose solutions.
Proficiency in common business software (Excel/ERP tools is a plus).
Fluent in Spanish or Italian, and English.
#J-*-Ljbffr