Guest Relations Agent- Starhotels Ritz, Milano
Guest Relations Agent- Starhotels Ritz, Milano
Company STARHOTELS Location Milano, Italia Functional Area Guest Relations Agent
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our Starhotels Ritz in the heart of Milan .
As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience.
Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
Handling check-in, check-out activities as well as other related tasks.
Staying updated about hotel services, guest needs, and special events.
Managing the VIP interactions, assuring prompt and effective service delivery and follow up.
Ensuring lobby and Front Desk standards and safety compliance.
Adhering to policies and procedures when working front of house equipment and property management systems.
Experience in the role.
Familiarity with Opera PMS for efficient operations.
A commitment to delivering a high level of customer service.
Mastery of the local area, enhancing guest experiences.
Hotel products and services prowess.
Italian – fluently
English – fluently
Additional languages are a plus.
Unlock a world of benefits including:
Stylish uniforms with complimentary laundry service.
Corporate perks and special discounts with our partner companies.
Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry , which provides for 14 salary payments per year .
These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.
Classification : C3, C2, or C1 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.
Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. Pay range: €Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.
-Voluntary guest contributions, paid through payroll in proportion to actual work attendance.
-In addition, all Starhotels employees vantaggi from a Company Supplementary Agreement , which provides enhanced conditions and additional advantages across various aspects of the employment relationship.
Ongoing training and professional development opportunities.
This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.
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Company STARHOTELS Location Milano, Italia Functional Area Guest Relations Agent
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our Starhotels Ritz in the heart of Milan .
As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience.
Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
Handling check-in, check-out activities as well as other related tasks.
Staying updated about hotel services, guest needs, and special events.
Managing the VIP interactions, assuring prompt and effective service delivery and follow up.
Ensuring lobby and Front Desk standards and safety compliance.
Adhering to policies and procedures when working front of house equipment and property management systems.
Experience in the role.
Familiarity with Opera PMS for efficient operations.
A commitment to delivering a high level of customer service.
Mastery of the local area, enhancing guest experiences.
Hotel products and services prowess.
Italian – fluently
English – fluently
Additional languages are a plus.
Unlock a world of benefits including:
Stylish uniforms with complimentary laundry service.
Corporate perks and special discounts with our partner companies.
Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry , which provides for 14 salary payments per year .
These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.
Classification : C3, C2, or C1 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.
Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. Pay range: €Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.
-Voluntary guest contributions, paid through payroll in proportion to actual work attendance.
-In addition, all Starhotels employees vantaggi from a Company Supplementary Agreement , which provides enhanced conditions and additional advantages across various aspects of the employment relationship.
Ongoing training and professional development opportunities.
This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.
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