Operations Coordinator
pMeet the company behind the Z Factor
At ZIM, we believe shipping can be exciting.
In a fast-moving industry, we've made our mark with a fresh and unique approach; we're all about our people, and our people are all about the Z Factor.
/p pSo, what is our Z Factor?
It's the spirit of Innovation and Togetherness, it's the Can-Do Approach, the Agility in thought and action, it's the personal touch with both employees and customers.
/p pDriving Global Trade Forward: Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.
/p pOur mission?
To deliver an outstanding customer experience.
We've blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers' evolving needs.
/p pAre you ready to unleash your Z Factor?
/p pWho we are looking for: /p pThe Operations Coordinator is responsible for ensuring the efficient, safe and cost-effective execution of vessel and port operations across assigned Italian ports.
The role acts as a key liaison between terminals, port service providers, vessel operators, network partners and internal stakeholders to maintain schedule reliability, operational performance and compliance with company standards.
/p h3Main Job Responsibilities: /h3 h3Vessel Port Operations /h3 ul liCoordinate vessel calls and related port activities in assigned locations.
/li liMonitor vessel schedules, turnaround times and operational performance.
/li liIdentify operational disruptions, delays and risks, ensuring timely escalation and resolution.
/li liSupport service recovery initiatives to minimize commercial and operational impact.
/li /ul h3Terminal Service Provider Coordination /h3 ul liLiaise with terminals, port authorities, agents and service providers to ensure smooth execution of port calls.
/li liMonitor loading and discharge operations, productivity levels and operational constraints.
/li liEnsure operational requirements are communicated effectively to all stakeholders.
/li /ul h3Cost Control Operational Efficiency /h3 ul liReview and validate operational expenses, vendor invoices and port call costs.
/li liSupport budget control activities and identify opportunities for cost optimization.
/li liContribute to continuous improvement initiatives aimed at increasing efficiency and service quality.
/li /ul h3Reporting Performance Monitoring /h3 ul liMaintain accurate operational data and records.
/li liPrepare and analyze operational KPIs and performance reports.
/li liProvide regular operational updates to local and regional management.
/li /ul h3Stakeholder Management /h3 ul liCollaborate closely with Customer Service, Trade, Logistics, Finance and regional Operations teams.
/li liMaintain effective relationships with terminals, service providers and external business partners.
/li liSupport cross-functional initiatives to improve operational performance and customer experience.
/li /ul h3Compliance, Safety Quality /h3 ul liEnsure compliance with company policies,
industry regulations and local requirements.
/li liSupport safety, security and environmental standards related to vessel and port operations.
/li liPromote operational excellence and adherence to established procedures.
/li /ul h3Requirements /h3 ul liBachelor's degree or equivalent professional experience in Shipping, Logistics, Maritime Studies or related fields.
/li liMinimum 3-5 years of experience in container shipping, vessel operations, port operations or logistics.
/li liSound knowledge of liner shipping and container terminal operations.
/li liStrong analytical, problem-solving and coordination skills.
/li liAbility to manage multiple priorities in a fast-paced international environment, together with the flexibility in working hours required by the management of vessel operations.
/li liFluent in Italian working knowledge of English, both written and spoken.
/li liProficiency in Microsoft Office applications and operational management systems.
/li /ul h3Key Competencies: /h3 ul liOperational Excellence /li liPlanning Coordination /li liProblem Solving /li liCost Awareness /li liStakeholder Management /li liAccountability /li liCommunication Skills /li liTeamwork Collaboration /li liAdaptability /li liResults Orientation /li /ul ul liJob Location: Genova, Italia /li liContract Type: Tempo pieno, Permanent/Temporary based on candidate's experience.
/li liSalary Range: ** E – ** E /li liHybrid working arrangement up to 20% of the time /li /ul pWe believe in equal opportunities: At ZIM, we prioritize diversity of our qualified employees.
We celebrate differences and embed them into every aspect of our workplace, services, and our community.
ZIM is proud and committed to provi
At ZIM, we believe shipping can be exciting.
In a fast-moving industry, we've made our mark with a fresh and unique approach; we're all about our people, and our people are all about the Z Factor.
/p pSo, what is our Z Factor?
It's the spirit of Innovation and Togetherness, it's the Can-Do Approach, the Agility in thought and action, it's the personal touch with both employees and customers.
/p pDriving Global Trade Forward: Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.
/p pOur mission?
To deliver an outstanding customer experience.
We've blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers' evolving needs.
/p pAre you ready to unleash your Z Factor?
/p pWho we are looking for: /p pThe Operations Coordinator is responsible for ensuring the efficient, safe and cost-effective execution of vessel and port operations across assigned Italian ports.
The role acts as a key liaison between terminals, port service providers, vessel operators, network partners and internal stakeholders to maintain schedule reliability, operational performance and compliance with company standards.
/p h3Main Job Responsibilities: /h3 h3Vessel Port Operations /h3 ul liCoordinate vessel calls and related port activities in assigned locations.
/li liMonitor vessel schedules, turnaround times and operational performance.
/li liIdentify operational disruptions, delays and risks, ensuring timely escalation and resolution.
/li liSupport service recovery initiatives to minimize commercial and operational impact.
/li /ul h3Terminal Service Provider Coordination /h3 ul liLiaise with terminals, port authorities, agents and service providers to ensure smooth execution of port calls.
/li liMonitor loading and discharge operations, productivity levels and operational constraints.
/li liEnsure operational requirements are communicated effectively to all stakeholders.
/li /ul h3Cost Control Operational Efficiency /h3 ul liReview and validate operational expenses, vendor invoices and port call costs.
/li liSupport budget control activities and identify opportunities for cost optimization.
/li liContribute to continuous improvement initiatives aimed at increasing efficiency and service quality.
/li /ul h3Reporting Performance Monitoring /h3 ul liMaintain accurate operational data and records.
/li liPrepare and analyze operational KPIs and performance reports.
/li liProvide regular operational updates to local and regional management.
/li /ul h3Stakeholder Management /h3 ul liCollaborate closely with Customer Service, Trade, Logistics, Finance and regional Operations teams.
/li liMaintain effective relationships with terminals, service providers and external business partners.
/li liSupport cross-functional initiatives to improve operational performance and customer experience.
/li /ul h3Compliance, Safety Quality /h3 ul liEnsure compliance with company policies,
industry regulations and local requirements.
/li liSupport safety, security and environmental standards related to vessel and port operations.
/li liPromote operational excellence and adherence to established procedures.
/li /ul h3Requirements /h3 ul liBachelor's degree or equivalent professional experience in Shipping, Logistics, Maritime Studies or related fields.
/li liMinimum 3-5 years of experience in container shipping, vessel operations, port operations or logistics.
/li liSound knowledge of liner shipping and container terminal operations.
/li liStrong analytical, problem-solving and coordination skills.
/li liAbility to manage multiple priorities in a fast-paced international environment, together with the flexibility in working hours required by the management of vessel operations.
/li liFluent in Italian working knowledge of English, both written and spoken.
/li liProficiency in Microsoft Office applications and operational management systems.
/li /ul h3Key Competencies: /h3 ul liOperational Excellence /li liPlanning Coordination /li liProblem Solving /li liCost Awareness /li liStakeholder Management /li liAccountability /li liCommunication Skills /li liTeamwork Collaboration /li liAdaptability /li liResults Orientation /li /ul ul liJob Location: Genova, Italia /li liContract Type: Tempo pieno, Permanent/Temporary based on candidate's experience.
/li liSalary Range: ** E – ** E /li liHybrid working arrangement up to 20% of the time /li /ul pWe believe in equal opportunities: At ZIM, we prioritize diversity of our qualified employees.
We celebrate differences and embed them into every aspect of our workplace, services, and our community.
ZIM is proud and committed to provi