Senior Client Advisor - Customer Experience Ambassador
Embrace the opportunity to enhance the Customer Experience. At Ferragamo, we're more than just building a Brand: We're redefining luxury fashion. All with an unwavering passion for Italian craftsmanship.
In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. You will join us in our Florence store as a Senior Client Advisor - CEX Ambassador reporting directly to the Store Management.
Transform each client experience into magical moments , building authentic, long-term relationships. Demonstrate a deep understanding of luxury clients' desires, needs and expectations . Your specific focus on Customer Experience Act as the store's point of reference for Clienteling and CRM activities , monitoring client KPIs and annual targets.
Monitor Client
Advisors' individual objectives , ensuring accountability and regular follow-up. Collaborate with the Regional CRM team to identify and implement strategic initiatives tailored to local store needs. Drive client acquisition,
retention and VIC development by supporting and coordinating Client Advisors' activities.
Develop local partnerships to attract new clients and create exclusive client experiences. An authentic and caring approach , with a genuine passion for luxury fashion and client experience. At least 3 years of previous experience in luxury fashion retail or high-end hospitality , with hands-on experience in clienteling and CRM activities.
Good knowledge of CRM tools and client development , including acquisition, retention and relationship management. Fluency in Italian and English ; additional languages are a plus.
Compensation & Vantaggi Ticket restaurant provided Employee Discount Program At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.
In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. You will join us in our Florence store as a Senior Client Advisor - CEX Ambassador reporting directly to the Store Management.
Transform each client experience into magical moments , building authentic, long-term relationships. Demonstrate a deep understanding of luxury clients' desires, needs and expectations . Your specific focus on Customer Experience Act as the store's point of reference for Clienteling and CRM activities , monitoring client KPIs and annual targets.
Monitor Client
Advisors' individual objectives , ensuring accountability and regular follow-up. Collaborate with the Regional CRM team to identify and implement strategic initiatives tailored to local store needs. Drive client acquisition,
retention and VIC development by supporting and coordinating Client Advisors' activities.
Develop local partnerships to attract new clients and create exclusive client experiences. An authentic and caring approach , with a genuine passion for luxury fashion and client experience. At least 3 years of previous experience in luxury fashion retail or high-end hospitality , with hands-on experience in clienteling and CRM activities.
Good knowledge of CRM tools and client development , including acquisition, retention and relationship management. Fluency in Italian and English ; additional languages are a plus.
Compensation & Vantaggi Ticket restaurant provided Employee Discount Program At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.