Carrier Operations Manager
h3Who We Are: /h3 pAfrica Specialty Risks (ASR) is enabling sustainable economic development by fulfilling unmet insurance needs. Our platform provides local underwriting expertise, an unparalleled distribution network and access to global capacity. /p pFounded in the heart of Africa and with offices across the continent and the Middle East, we provide regional market knowledge, data insights, and technical proficiency for capital partners who are looking to increase their presence in growth markets. /p pWe also participate on each and every risk we underwrite with balance sheets in Bermuda, Mauritius and through Syndicate 2454 at Lloyd's. ASR is committed to accelerating business growth by providing customised service and innovative insurance products to enable development. /p h3Role Purpose: /h3 pThe Carrier Operations Manager will provide the day-to-day coordination, oversight and operational control needed to ensure ASR meets its carrier and capacity-provider reporting commitments accurately, consistently and on time. /p pReporting to the Head of Underwriting Operations, the role will maintain a single operational view of reporting obligations, deadlines, hand-offs, queries, exceptions and service risks across Underwriting Operations, Delegated Underwriting Administration, Finance Operations, Claims, Data and Technology. /p pThis is a hands-on management and coordination role.
It will not replace the specialist teams that own bordereaux production, delegated authority governance, finance processing, or commercial carrier relationships. /p pThe role will ensure those activities connect through clear processes, controls, management information, and escalation, while building a resilient Mauritius-based support capability for ASR's growing carrier operations requirements. /p h3Role Responsibilities: /h3 h3Carrier Reporting Coordination Service Oversight /h3 ul liMaintain the central carrier reporting calendar, requirements register and operational tracker covering submission dates, report types, responsible owners, dependencies, evidence, and escalation routes. /li liCoordinate the end-to-end delivery of carrier reporting packs, confirming that each contributing team has completed its own activities and that submissions are issued through the agreed route within required timescales. /li liMonitor acknowledgements, rejected or queried submissions, late items, recurring exceptions, and unresolved carrier operational queries, ensuring each issue has a clear owner and action plan. /li liProvide a single operational point of coordination for carrier reporting matters, while routing technical, financial, claims, delegated authority, and commercial decisions to the accountable function. /li /ul h3Bordereaux Coordination Controlled Hand-offs /h3 ul liCoordinate the timetable and controlled hand-offs across written/risk, exposure, claims, and settlement bordereaux without inheriting their specialist production. /li liWork with the DUA Bordereaux Manager and DUA team, who retain responsibility for production, validation and delivery of written/risk and exposure bordereaux. /li liWork with Finance Operations,
who retain responsibility for producing claims and settlement bordereaux, associated reconciliations, payment processing, and financial approvals. /li liMaintain submission evidence, carrier acknowledgements, exception records, and a complete operational audit trail showing what was due, supplied, accepted, or returned. /li liIdentify cross-functional breaks, missing inputs and recurring data issues, coordinate resolution with the accountable owner, and escalated material or repeated failures to the Head of Underwriting Operations. /li /ul h3Process Management, Controls Management Information /h3 ul liDocument and maintain end-to-end Carrier Operations processes, procedures, RACI arrangements, service standards, control points, and escalation routes. /li liMonitor operational performance through practical measures such as on-time delivery, first-time acceptance, open queries, ageing, recurring exceptions, and overdue remediation. /li liPrepare concise Carrier Operations management information for the Head of Underwriting Operations and relevant governance forums, showing performance, trends, risks, root causes, owners, and actions. /li liSupport audit, assurance, and regulatory reviews by coordinating complete and accessible process, control, and submission evidence. /li liPromote early escalation, root-cause resolution, and sustainable remediation rather than repeated manual correction. /li /ul h3Mauritius Team Coordination Operational Support /h3 ul liBuild and coordinate the Mauritius-based Carrier Operations support capability under the direction of the Head of Underwriting Operations, with clear priorities, service standards, and development plans. /li liProvide day-to-day local coordination, coaching, and workload oversight for assigned support resources, while functional ownership of DUA activities remains with the Head of DUA and relevant DUA managers. /li liCoordinate effectively across Mauritius, London, and other ASR offices, creating clear hand-offs and maintaining service continuity during reporting peaks, absences, and month- or quarter-end cycles. /li liCreate and maintain practical procedures, checklists, templates, and knowledge materials that reduce key-person dependency and support consistent execution. /li /ul h3Lloyd's, London Market Operational Readiness Support /h3 ul liSupport Lloyd's and London Market operational processes by coordinating reporting readiness, evidence, deadlines, dependencies, and operational follow-up with the accountable subject-matter experts. /li liSupport the operational readiness of new or amended carrier arrangements by confirming that reporting requirements, formats, timetables, owners, controls, and hand-offs are understood before go-live.
/li liEscalate where agreed carrier obligations cannot be operationalised reliably, while leaving commercial negotiation and formal carrier relationship ownership with the relevant business or DUA lead. /li liSupport ASR's Lloyd's Managing Agency and wider operating-model initiatives where Carrier Operations processes, controls, evidence, or transition planning are required. /li /ul h3Transformation Continuous Improvement /h3 ul liSupport the design and delivery of improvements to carrier reporting, workflow, data quality, exception management, and operational management information. /li liWork with DUA, Finance Operations, Claims, Data and Technology to identify repetitive manual activity, clarify business requirements, coordinate testing, and support adoption of agreed solutions. /li liEnsure process changes preserve clear ownership, segregation of duties and appropriate controls, and do not create duplicate activity or new key-person dependencies. /li liTrack delivery of agreed improvements and confirm that benefits, control enhancements, and revised procedures are embedded into business-as-usual operations. /li liAny other reasonable tasks as directed by the Head of Underwriting Operations. /li /ul h3Skills Experience: /h3 h3Essential: /h3 ul liPractical experience in carrier operations, underwriting operations, delegated authority support, bordereaux coordination, insurance operations, technical accounting, or related specialty insurance functions. /li liGood understanding of carrier reporting and bordereaux processes, including how written/risk, exposure, claims, and settlement information flows between operational teams. /li liExperience coordinating cross-functional processes, deadlines, dependencies, queries, evidence and escalations in a controlled environment. /li liWorking knowledge of Lloyd's and London Market operations and the service expectations of carriers, capacity providers, brokers, and internal stakeholders. /li liStrong process management, organisational, stakeholder management, and written communication skills. /li liAbility to interpret operational data, identify recurring issues, and turn them into clear actions, owners, and sustainable improvements. /li liHands-on, proactive, and comfortable working across team boundaries while respecting specialist ownership and segregation of duties. /li liStrong Microsoft 365 skills; confidence using workflow, reporting, and operational tracking tools. /li /ul h3Desirable: /h3 ul liExperience within an MGA, insurer, reinsurer, Lloyd's syndicate, managing agent, coverholder or delegated authority environment. /li liExperience supporting operational transformation, workflow implementation, testing, automation, or process standardisation. /li liExperience coordinating or supporting distributed teams across Mauritius, London, or other international locations. /li liKnowledge of policy administration, bordereaux management, finance or data-quality systems used in specialty insurance. /li liCII qualification, relevant insurance training, or willingness to work towards an appropriate professional qualification. /li /ul
It will not replace the specialist teams that own bordereaux production, delegated authority governance, finance processing, or commercial carrier relationships. /p pThe role will ensure those activities connect through clear processes, controls, management information, and escalation, while building a resilient Mauritius-based support capability for ASR's growing carrier operations requirements. /p h3Role Responsibilities: /h3 h3Carrier Reporting Coordination Service Oversight /h3 ul liMaintain the central carrier reporting calendar, requirements register and operational tracker covering submission dates, report types, responsible owners, dependencies, evidence, and escalation routes. /li liCoordinate the end-to-end delivery of carrier reporting packs, confirming that each contributing team has completed its own activities and that submissions are issued through the agreed route within required timescales. /li liMonitor acknowledgements, rejected or queried submissions, late items, recurring exceptions, and unresolved carrier operational queries, ensuring each issue has a clear owner and action plan. /li liProvide a single operational point of coordination for carrier reporting matters, while routing technical, financial, claims, delegated authority, and commercial decisions to the accountable function. /li /ul h3Bordereaux Coordination Controlled Hand-offs /h3 ul liCoordinate the timetable and controlled hand-offs across written/risk, exposure, claims, and settlement bordereaux without inheriting their specialist production. /li liWork with the DUA Bordereaux Manager and DUA team, who retain responsibility for production, validation and delivery of written/risk and exposure bordereaux. /li liWork with Finance Operations,
who retain responsibility for producing claims and settlement bordereaux, associated reconciliations, payment processing, and financial approvals. /li liMaintain submission evidence, carrier acknowledgements, exception records, and a complete operational audit trail showing what was due, supplied, accepted, or returned. /li liIdentify cross-functional breaks, missing inputs and recurring data issues, coordinate resolution with the accountable owner, and escalated material or repeated failures to the Head of Underwriting Operations. /li /ul h3Process Management, Controls Management Information /h3 ul liDocument and maintain end-to-end Carrier Operations processes, procedures, RACI arrangements, service standards, control points, and escalation routes. /li liMonitor operational performance through practical measures such as on-time delivery, first-time acceptance, open queries, ageing, recurring exceptions, and overdue remediation. /li liPrepare concise Carrier Operations management information for the Head of Underwriting Operations and relevant governance forums, showing performance, trends, risks, root causes, owners, and actions. /li liSupport audit, assurance, and regulatory reviews by coordinating complete and accessible process, control, and submission evidence. /li liPromote early escalation, root-cause resolution, and sustainable remediation rather than repeated manual correction. /li /ul h3Mauritius Team Coordination Operational Support /h3 ul liBuild and coordinate the Mauritius-based Carrier Operations support capability under the direction of the Head of Underwriting Operations, with clear priorities, service standards, and development plans. /li liProvide day-to-day local coordination, coaching, and workload oversight for assigned support resources, while functional ownership of DUA activities remains with the Head of DUA and relevant DUA managers. /li liCoordinate effectively across Mauritius, London, and other ASR offices, creating clear hand-offs and maintaining service continuity during reporting peaks, absences, and month- or quarter-end cycles. /li liCreate and maintain practical procedures, checklists, templates, and knowledge materials that reduce key-person dependency and support consistent execution. /li /ul h3Lloyd's, London Market Operational Readiness Support /h3 ul liSupport Lloyd's and London Market operational processes by coordinating reporting readiness, evidence, deadlines, dependencies, and operational follow-up with the accountable subject-matter experts. /li liSupport the operational readiness of new or amended carrier arrangements by confirming that reporting requirements, formats, timetables, owners, controls, and hand-offs are understood before go-live.
/li liEscalate where agreed carrier obligations cannot be operationalised reliably, while leaving commercial negotiation and formal carrier relationship ownership with the relevant business or DUA lead. /li liSupport ASR's Lloyd's Managing Agency and wider operating-model initiatives where Carrier Operations processes, controls, evidence, or transition planning are required. /li /ul h3Transformation Continuous Improvement /h3 ul liSupport the design and delivery of improvements to carrier reporting, workflow, data quality, exception management, and operational management information. /li liWork with DUA, Finance Operations, Claims, Data and Technology to identify repetitive manual activity, clarify business requirements, coordinate testing, and support adoption of agreed solutions. /li liEnsure process changes preserve clear ownership, segregation of duties and appropriate controls, and do not create duplicate activity or new key-person dependencies. /li liTrack delivery of agreed improvements and confirm that benefits, control enhancements, and revised procedures are embedded into business-as-usual operations. /li liAny other reasonable tasks as directed by the Head of Underwriting Operations. /li /ul h3Skills Experience: /h3 h3Essential: /h3 ul liPractical experience in carrier operations, underwriting operations, delegated authority support, bordereaux coordination, insurance operations, technical accounting, or related specialty insurance functions. /li liGood understanding of carrier reporting and bordereaux processes, including how written/risk, exposure, claims, and settlement information flows between operational teams. /li liExperience coordinating cross-functional processes, deadlines, dependencies, queries, evidence and escalations in a controlled environment. /li liWorking knowledge of Lloyd's and London Market operations and the service expectations of carriers, capacity providers, brokers, and internal stakeholders. /li liStrong process management, organisational, stakeholder management, and written communication skills. /li liAbility to interpret operational data, identify recurring issues, and turn them into clear actions, owners, and sustainable improvements. /li liHands-on, proactive, and comfortable working across team boundaries while respecting specialist ownership and segregation of duties. /li liStrong Microsoft 365 skills; confidence using workflow, reporting, and operational tracking tools. /li /ul h3Desirable: /h3 ul liExperience within an MGA, insurer, reinsurer, Lloyd's syndicate, managing agent, coverholder or delegated authority environment. /li liExperience supporting operational transformation, workflow implementation, testing, automation, or process standardisation. /li liExperience coordinating or supporting distributed teams across Mauritius, London, or other international locations. /li liKnowledge of policy administration, bordereaux management, finance or data-quality systems used in specialty insurance. /li liCII qualification, relevant insurance training, or willingness to work towards an appropriate professional qualification. /li /ul