Application Consultant - Abruzzo
Overview
In this role you will deliver application support and training for Leica Biosystems instruments and reagents, ensuring high uptime through effective troubleshooting and optimization. You will work with cross-functional teams to train customers, demonstrate instruments, and guide workflows within your territory. Your work directly supports customer retention, reagent uptake, and market growth by providing technical expertise and documentation. This opportunity offers remote work, travel within Italy, and a clear path to impact in cancer diagnostics and life sciences.
Retribuzione / Benefits
- premio / incentive pay (up to 20% of base salary)
- comprehensive benefits package
- company car
- meal vouchers
- remote work arrangement
- healthcare program
Responsabilità
- Provide application support for Leica instruments and reagents, including on-site troubleshooting and first-line diagnosis of basic hardware/software issues
- Plan and deliver customer trainings, instrument and reagent demonstrations, and workflow guidance for the assigned territory
- Optimize reagent use, protocols,
and system performance to maximize instrument uptime and customer retention
- Support Customer Care and Tender Office with technical documentation, tender responses, and product coding
- Collaborate with Sales, Service, Customer Care, and Applications teams to gather market intelligence and support commercial opportunities, protecting installed base and driving margin
Requisiti fondamentali
- Bachelor's degree in Biology, Biomedical Laboratory Science, Biotechnology, Chemistry, or related field
- Hands-on experience supporting, operating, or training users on laboratory instruments, reagents, or diagnostic workflows
- Experience preparing and delivering technical product demonstrations or structured user training
- Ability to prepare technical documentation and work with product codes, specifications, or tender-related materials
- strong communication with customers
- team collaboration
- problem-solving mindset
- instrument troubleshooting
- technical documentation
- tender documentation and product coding
In this role you will deliver application support and training for Leica Biosystems instruments and reagents, ensuring high uptime through effective troubleshooting and optimization. You will work with cross-functional teams to train customers, demonstrate instruments, and guide workflows within your territory. Your work directly supports customer retention, reagent uptake, and market growth by providing technical expertise and documentation. This opportunity offers remote work, travel within Italy, and a clear path to impact in cancer diagnostics and life sciences.
Retribuzione / Benefits
- premio / incentive pay (up to 20% of base salary)
- comprehensive benefits package
- company car
- meal vouchers
- remote work arrangement
- healthcare program
Responsabilità
- Provide application support for Leica instruments and reagents, including on-site troubleshooting and first-line diagnosis of basic hardware/software issues
- Plan and deliver customer trainings, instrument and reagent demonstrations, and workflow guidance for the assigned territory
- Optimize reagent use, protocols,
and system performance to maximize instrument uptime and customer retention
- Support Customer Care and Tender Office with technical documentation, tender responses, and product coding
- Collaborate with Sales, Service, Customer Care, and Applications teams to gather market intelligence and support commercial opportunities, protecting installed base and driving margin
Requisiti fondamentali
- Bachelor's degree in Biology, Biomedical Laboratory Science, Biotechnology, Chemistry, or related field
- Hands-on experience supporting, operating, or training users on laboratory instruments, reagents, or diagnostic workflows
- Experience preparing and delivering technical product demonstrations or structured user training
- Ability to prepare technical documentation and work with product codes, specifications, or tender-related materials
- strong communication with customers
- team collaboration
- problem-solving mindset
- instrument troubleshooting
- technical documentation
- tender documentation and product coding