Zendesk Senior Consultant
Join Our Expert Team
We are seeking a skilled Zendesk Senior Consultant to join our dynamic team. You’ll work with cutting-edge technology solutions, helping our clients optimize their business processes and drive digital transformation.
As part of our CRM & Business App Domain, you’ll have the opportunity to work on diverse projects across multiple industries, collaborating with international teams and growing your expertise in enterprise solutions.
WHAT WE ’RE LOOKING FOR
Join a team of experts dedicated to delivering innovative solutions and driving digital transformation for our clients.
HOW YOU’LL MAKE A DIFFERENCE
- Design advanced solutions leveraging the Zendesk Suite and lead technical implementations, aligned with client requirements and business objectives.
- Consult with clients to optimizing customer service and ITSM workflows, translating business needs into scalable solutions.
- Integrate Zendesk with enterprise systems using APIs, webhooks, and middleware, ensuring seamless connectivity across the application landscape.
WHAT WE’RE LOOKING FOR
- 3-5 years of hands-on experience leading and executing complex Zendesk implementation projects.
- Solid background as a Consultant or Architect specialized in Zendesk with strong knowledge of the suite, custom apps and APIs.
- Excellent communication skills and ability to work in agile, team-oriented environments.
- Good command of English, both spoken and written.
WHAT WE WOULD CONSIDER A PLUS
- Holding Zendesk Product/Partner Certifications.
- Experience with Zendesk AI agent.
- Experience in pre-sales activities, in addition to project work.
- Knowledge of other SaaS platforms besides Zendesk.
- Availability for occasional short- and medium-term business travel.
What we offer The gross annual salary for this position ranges from €40,000 to €50,000. It may be adjusted based on the candidate’s skills and experience beyond the required level. The role is covered by the CCNL Metalmeccanico Industria (CNEL code C011).
We offer a comprehensive benefits package designed to support your professional growth, personal well-being, and work-life balance.
Welfare Package A comprehensive corporate welfare platform, offering a wide range of benefits and healthcare support.
Worklife Kit A complete welcome package with all essentials for day-to-day productivity, complemented by comprehensive benefits. We offer digital meal vouchers and flexible reimbursement options to support both your work and personal needs.
Empowering People
Engagement initiatives, team building, and mentoring programs designed to foster integration, knowledge sharing, and meaningful connections.
Open Space, Open Mind
Modern open-space offices and collaborative areas that encourage interaction and teamwork.
Career Path
With our internal Changemaker Path methodology, you'll grow key relational, communication, and leadership skills, that will help you evolve in a way that truly fits you.
Learning & Development
Continuous improvement programs, certification opportunities, and incentives to help you grow both your soft and hard skills to unlock your full potential.
Want to know more about us? Explore the People section on our website: https://www.arsenalia.com/en
We are seeking a skilled Zendesk Senior Consultant to join our dynamic team. You’ll work with cutting-edge technology solutions, helping our clients optimize their business processes and drive digital transformation.
As part of our CRM & Business App Domain, you’ll have the opportunity to work on diverse projects across multiple industries, collaborating with international teams and growing your expertise in enterprise solutions.
WHAT WE ’RE LOOKING FOR
Join a team of experts dedicated to delivering innovative solutions and driving digital transformation for our clients.
HOW YOU’LL MAKE A DIFFERENCE
- Design advanced solutions leveraging the Zendesk Suite and lead technical implementations, aligned with client requirements and business objectives.
- Consult with clients to optimizing customer service and ITSM workflows, translating business needs into scalable solutions.
- Integrate Zendesk with enterprise systems using APIs, webhooks, and middleware, ensuring seamless connectivity across the application landscape.
WHAT WE’RE LOOKING FOR
- 3-5 years of hands-on experience leading and executing complex Zendesk implementation projects.
- Solid background as a Consultant or Architect specialized in Zendesk with strong knowledge of the suite, custom apps and APIs.
- Excellent communication skills and ability to work in agile, team-oriented environments.
- Good command of English, both spoken and written.
WHAT WE WOULD CONSIDER A PLUS
- Holding Zendesk Product/Partner Certifications.
- Experience with Zendesk AI agent.
- Experience in pre-sales activities, in addition to project work.
- Knowledge of other SaaS platforms besides Zendesk.
- Availability for occasional short- and medium-term business travel.
What we offer The gross annual salary for this position ranges from €40,000 to €50,000. It may be adjusted based on the candidate’s skills and experience beyond the required level. The role is covered by the CCNL Metalmeccanico Industria (CNEL code C011).
We offer a comprehensive benefits package designed to support your professional growth, personal well-being, and work-life balance.
Welfare Package A comprehensive corporate welfare platform, offering a wide range of benefits and healthcare support.
Worklife Kit A complete welcome package with all essentials for day-to-day productivity, complemented by comprehensive benefits. We offer digital meal vouchers and flexible reimbursement options to support both your work and personal needs.
Empowering People
Engagement initiatives, team building, and mentoring programs designed to foster integration, knowledge sharing, and meaningful connections.
Open Space, Open Mind
Modern open-space offices and collaborative areas that encourage interaction and teamwork.
Career Path
With our internal Changemaker Path methodology, you'll grow key relational, communication, and leadership skills, that will help you evolve in a way that truly fits you.
Learning & Development
Continuous improvement programs, certification opportunities, and incentives to help you grow both your soft and hard skills to unlock your full potential.
Want to know more about us? Explore the People section on our website: https://www.arsenalia.com/en