Visitor Experience Facilitator
We are looking for a Visitor Experience Facilitator in Rome, Italy.
The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.
You will:
- Welcome visitors and guide them through the security check;
- Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;
- Answer visitors’ questions about the EU, its institutions and current affairs;
- Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;
- Welcome Members of the European Parliament and other high-level guests;
- Distribute and collect tablets and headphones;
- Support the delivery of events at the Centre;
- Keep a log of visitor inquiries and incidents.
Requirements:
- University degree or ongoing university studies;
- Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
- EU knowledge: good knowledge of the EU institutions and their powers, in particular:
- the European Parliament and its Members (MEPs)
- the European Commission and the Commissioners
- current EU affairs
- IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
- Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
- Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
- Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
- Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;
- Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage;
- A valid first-aid certificate is an advantage;
- Experience with school groups, guiding, education or visitor services is an advantage;
- A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.
We offer:
- A role at an innovative venue dedicated to education and engagement with Europe;
- Full-time or tempo parziale contracts. Part-time suits university students well, especially for weekends and events;
- Shifts within the Centre’s opening hours, plus 15 minutes before and after:
- Monday–Friday 9:00–19:00
- Saturday 10:00–18:00
- Sunday 14:00–18:00
- occasional evening or early-morning events
- First-aid, AED and fire-safety training before you start;
- A modern work environment and friendly colleagues.
We kindly invite you to submit your CV in English by 20 November 2026
The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.
You will:
- Welcome visitors and guide them through the security check;
- Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;
- Answer visitors’ questions about the EU, its institutions and current affairs;
- Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;
- Welcome Members of the European Parliament and other high-level guests;
- Distribute and collect tablets and headphones;
- Support the delivery of events at the Centre;
- Keep a log of visitor inquiries and incidents.
Requirements:
- University degree or ongoing university studies;
- Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
- EU knowledge: good knowledge of the EU institutions and their powers, in particular:
- the European Parliament and its Members (MEPs)
- the European Commission and the Commissioners
- current EU affairs
- IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
- Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
- Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
- Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
- Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;
- Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage;
- A valid first-aid certificate is an advantage;
- Experience with school groups, guiding, education or visitor services is an advantage;
- A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.
We offer:
- A role at an innovative venue dedicated to education and engagement with Europe;
- Full-time or tempo parziale contracts. Part-time suits university students well, especially for weekends and events;
- Shifts within the Centre’s opening hours, plus 15 minutes before and after:
- Monday–Friday 9:00–19:00
- Saturday 10:00–18:00
- Sunday 14:00–18:00
- occasional evening or early-morning events
- First-aid, AED and fire-safety training before you start;
- A modern work environment and friendly colleagues.
We kindly invite you to submit your CV in English by 20 November 2026