Technical Employee Am Automatic Machines Published: 21/03/2025
AM Automatic Machines is looking for a Technical Support Employee to strengthen our assistance team.
Responsibilities
Provide remote support to field technicians for fault resolution
Assist in configuration changes and explain product functionalities
Analyze technical issues remotely
Open service tickets to report malfunctions
Requirements
Experience: At least 5 years in a similar role (technical support and maintenance)
Skills
Basic knowledge of electronics and IT
Strong planning skills and ability to work toward objectives
High learning aptitude
Preferred: basic knowledge of data networks
Soft Skills
Goal-oriented and flexible
Excellent communication and interpersonal skills
Problem-solving and proactive attitude
What we offer
Initial training on our products
Salary (RAL) based on experience, Metalworking National Contract (CCNL Metalmeccanico)
Location: Brescia or nearby province
Working Hours
Full-time
Monday to Friday
Contract Type
Company cafeteria
Additional Compensation
Performance premio
Overtime pay
Thirteenth-month salary
Experience
Technical Support Employee: 3 years (preferred)
Responsibilities
Provide remote support to field technicians for fault resolution
Assist in configuration changes and explain product functionalities
Analyze technical issues remotely
Open service tickets to report malfunctions
Requirements
Experience: At least 5 years in a similar role (technical support and maintenance)
Skills
Basic knowledge of electronics and IT
Strong planning skills and ability to work toward objectives
High learning aptitude
Preferred: basic knowledge of data networks
Soft Skills
Goal-oriented and flexible
Excellent communication and interpersonal skills
Problem-solving and proactive attitude
What we offer
Initial training on our products
Salary (RAL) based on experience, Metalworking National Contract (CCNL Metalmeccanico)
Location: Brescia or nearby province
Working Hours
Full-time
Monday to Friday
Contract Type
Company cafeteria
Additional Compensation
Performance premio
Overtime pay
Thirteenth-month salary
Experience
Technical Support Employee: 3 years (preferred)