Lead Service Delivery Consultant
Team Care is looking for a new consultant with Sim Corp Dimension experience to join the Sim Corp office in Italy (Milano/Pistoia/Trieste). Service Delivery Consultants are experienced professionals who play a key role in supporting and enhancing Sim Corp clients by delivering best‐practice market solutions and deploying services that optimize the use of Sim Corp Dimension and beyond. In this role, you will engage with clients and subject‐matter experts across the globe.
Our consultants deliver Front‐to‐Back solutions, manage incidents and problems, and implement small changes or enhancements to existing and future client workflows. Your work will contribute directly to increased automation, improved end‐user experience, and overall client satisfaction. WHAT YOU WILL BE RESPONSIBLE FORAs a Lead Service Delivery Consultant, you will: Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
Provide live support for resolving problems and issues which occur in applications and the system operations of Sim Corp Dimension to provide convincing and timely solutions to our clients.
Fulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting). Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements. Co-operate closely with Sim Corp colleagues and the Sim Corp clients to prioritize and provide best-practice solutions.
Advise and service our clients by providing best practice market solutions related to the usage of Sim Corp Dimension in an optimal, future-oriented way.
Implement additional functionality in Sim Corp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients' demand for additional, value-adding -operate closely with other professionals within Sim Corp to share knowledge and ensure efficient solutions for the ntribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal ntribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function.
Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times. WHAT WE VALUEThis position is an opportunity for current Sim Corp employees with hands‐on Sim Corp Dimension knowledge. We appreciate the experience and perspective our internal talents offer.
Educational background in finance or economics Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows Experience with Sim Corp Dimension solutions Minimum 8 years' experience within asset management, insurance, superannuation funds, funds management,
or custodian Broad knowledge and solid experience in financial issues - theoretical as well as practical Strong skills in managing and prioritizing multiple tasks simultaneously A proactive, service‐minded approach with a natural drive for problem‐solving; enthusiastic, committed, solution-focused, and able to perform well under pressure Excellent client communication, presentation and consulting skills Proven record of delivering high client satisfactionAbility to work well in a time-sensitive situationTeam spirit and a desire to share your knowledgeFluency in English, additional language abilities would be of advantage BENEFITSFlexible working hours and hybrid model Health insurance and pension plan connected to labor agreement13th and 14th-month pay Buoni pasto (8,50 EUR per working day) Professional training and courses provided by Sim Corp Possibility to develop your career in an international environmentIntegration events and health-related initiativesUp to 20 remote workdays abroad per calendar yearThe salary range for this position is between 40 960 and 61 440 EUR RAL in base compensation, under the CCNL Commercio framework.
Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance. Visit our career pages to learn more about working at Sim Corp: NEXT STEPPlease send us your application in English via Workday. Please note that only applications sent through our system will be processed.
At Sim
Corp, we recognize that bias can unintentionally occur in the recruitment process.
To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
Our consultants deliver Front‐to‐Back solutions, manage incidents and problems, and implement small changes or enhancements to existing and future client workflows. Your work will contribute directly to increased automation, improved end‐user experience, and overall client satisfaction. WHAT YOU WILL BE RESPONSIBLE FORAs a Lead Service Delivery Consultant, you will: Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
Provide live support for resolving problems and issues which occur in applications and the system operations of Sim Corp Dimension to provide convincing and timely solutions to our clients.
Fulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting). Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements. Co-operate closely with Sim Corp colleagues and the Sim Corp clients to prioritize and provide best-practice solutions.
Advise and service our clients by providing best practice market solutions related to the usage of Sim Corp Dimension in an optimal, future-oriented way.
Implement additional functionality in Sim Corp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients' demand for additional, value-adding -operate closely with other professionals within Sim Corp to share knowledge and ensure efficient solutions for the ntribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal ntribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function.
Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times. WHAT WE VALUEThis position is an opportunity for current Sim Corp employees with hands‐on Sim Corp Dimension knowledge. We appreciate the experience and perspective our internal talents offer.
Educational background in finance or economics Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows Experience with Sim Corp Dimension solutions Minimum 8 years' experience within asset management, insurance, superannuation funds, funds management,
or custodian Broad knowledge and solid experience in financial issues - theoretical as well as practical Strong skills in managing and prioritizing multiple tasks simultaneously A proactive, service‐minded approach with a natural drive for problem‐solving; enthusiastic, committed, solution-focused, and able to perform well under pressure Excellent client communication, presentation and consulting skills Proven record of delivering high client satisfactionAbility to work well in a time-sensitive situationTeam spirit and a desire to share your knowledgeFluency in English, additional language abilities would be of advantage BENEFITSFlexible working hours and hybrid model Health insurance and pension plan connected to labor agreement13th and 14th-month pay Buoni pasto (8,50 EUR per working day) Professional training and courses provided by Sim Corp Possibility to develop your career in an international environmentIntegration events and health-related initiativesUp to 20 remote workdays abroad per calendar yearThe salary range for this position is between 40 960 and 61 440 EUR RAL in base compensation, under the CCNL Commercio framework.
Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance. Visit our career pages to learn more about working at Sim Corp: NEXT STEPPlease send us your application in English via Workday. Please note that only applications sent through our system will be processed.
At Sim
Corp, we recognize that bias can unintentionally occur in the recruitment process.
To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.