IT Senior Technician
Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.] Bacardi is a family, a company and a brand A family-owned company full of passionate employees and iconic brands, shaped by our rich history of spirited entrepreneurship.
Bacardi
Limited is built on the enduring legacy of a family. Ours is a vibrant, family owned spirits company, nurtured by seven generations of the Bacardí family. We are the largest, privately held spirits company.
Since then, our Company has grown to encompass an impressive portfolio of more than 200 brands and labels. These include BACARDÍ® rum, the world’s best-selling and most-awarded rum, as well as the world’s most-awarded spirit; MARTINI® vermouth and sparkling wines, the world’s leading vermouth and the world’s favorite Italian sparkling wines; and ST. We are focused on building upon our successes by recruiting the best and brightest talent in order to have a well balanced employee population that reflects our diverse society, customers and consumers.
Our products are sold in more than 150 markets worldwide by our own companies and third-party distributors, and we operate 27 production facilities – for bottling, distilling and manufacturing – in 16 countries.
Bacardi
Limited refers to the Bacardi group of companies, including Bacardi International Limited. The Company is headquartered in Hamilton, Bermuda. Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire.
We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure. We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work: we commit energy, heart and soul.
Together, our values help us create what we’re most proud of: our True Heart and Winning Spirit – both in our home markets and across the world.
The Senior
Technician, IT Operations is the face of IT to Bacardi end-users, providing customer care, incident management and technical support across network,
collaboration tools and end-user computing: Provide 2nd/3rd level support by telephone, remotely or on site, and escalate incidents when required. Operate and manage the Service Desk, maintaining accurate incident records and an online knowledge base. Identify recurring incidents, perform problem analysis and help prevent recurrence.
Manage starters, leavers and movers, including equipment rollout, replacement and data access. Administer selected local applications and coordinate repairs or recommended solutions with external suppliers. Maintain network connectivity, local server-room infrastructure where in scope, and backup/restore activities.
Support local business meetings and VIP users when required. Participate in out-of-hours on-call coverage and provide ad-hoc support to other sites, either on site or remotely. Monitor and maintain IT infrastructure in accordance with IT standards, policies and procedures.
Excellent end-user communication and customer-service skills, face-to-face and by phone. Understanding of ITIL methodology. Understanding of hardware, software systems, SAP and network technologies. Knowledge of current technology trends, data security, and disaster-recovery systems and procedures.
Understanding of IT governance, operations, privacy and security controls.
Experience running Helpdesk/end-user support, incident management and data-centre management. Strong problem-solving and root-cause-analysis capabilities. Proficiency in English.
Recommended: another language, project-management experience, crisis-management experience, and exposure to different markets and cultures.
Gross annual salary: starting from 38k Contract type: permanent contract Working hours: tempo pieno Benefit: corporate canteen, health insurance (industry fund)
CCNL Alimentare At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections.
You have a growth and learning mindset: ready to test, stumble, learn and apply from experience We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash!
The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Bacardi
Limited is built on the enduring legacy of a family. Ours is a vibrant, family owned spirits company, nurtured by seven generations of the Bacardí family. We are the largest, privately held spirits company.
Since then, our Company has grown to encompass an impressive portfolio of more than 200 brands and labels. These include BACARDÍ® rum, the world’s best-selling and most-awarded rum, as well as the world’s most-awarded spirit; MARTINI® vermouth and sparkling wines, the world’s leading vermouth and the world’s favorite Italian sparkling wines; and ST. We are focused on building upon our successes by recruiting the best and brightest talent in order to have a well balanced employee population that reflects our diverse society, customers and consumers.
Our products are sold in more than 150 markets worldwide by our own companies and third-party distributors, and we operate 27 production facilities – for bottling, distilling and manufacturing – in 16 countries.
Bacardi
Limited refers to the Bacardi group of companies, including Bacardi International Limited. The Company is headquartered in Hamilton, Bermuda. Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire.
We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure. We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work: we commit energy, heart and soul.
Together, our values help us create what we’re most proud of: our True Heart and Winning Spirit – both in our home markets and across the world.
The Senior
Technician, IT Operations is the face of IT to Bacardi end-users, providing customer care, incident management and technical support across network,
collaboration tools and end-user computing: Provide 2nd/3rd level support by telephone, remotely or on site, and escalate incidents when required. Operate and manage the Service Desk, maintaining accurate incident records and an online knowledge base. Identify recurring incidents, perform problem analysis and help prevent recurrence.
Manage starters, leavers and movers, including equipment rollout, replacement and data access. Administer selected local applications and coordinate repairs or recommended solutions with external suppliers. Maintain network connectivity, local server-room infrastructure where in scope, and backup/restore activities.
Support local business meetings and VIP users when required. Participate in out-of-hours on-call coverage and provide ad-hoc support to other sites, either on site or remotely. Monitor and maintain IT infrastructure in accordance with IT standards, policies and procedures.
Excellent end-user communication and customer-service skills, face-to-face and by phone. Understanding of ITIL methodology. Understanding of hardware, software systems, SAP and network technologies. Knowledge of current technology trends, data security, and disaster-recovery systems and procedures.
Understanding of IT governance, operations, privacy and security controls.
Experience running Helpdesk/end-user support, incident management and data-centre management. Strong problem-solving and root-cause-analysis capabilities. Proficiency in English.
Recommended: another language, project-management experience, crisis-management experience, and exposure to different markets and cultures.
Gross annual salary: starting from 38k Contract type: permanent contract Working hours: tempo pieno Benefit: corporate canteen, health insurance (industry fund)
CCNL Alimentare At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections.
You have a growth and learning mindset: ready to test, stumble, learn and apply from experience We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash!
The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.