HR MANAGER
ABOUT US – SICILIA’S GROUP
Sicilia’s Group is a growing hospitality, food & beverage and retail operator with a diversified portfolio of properties and venues across Sicily. Our operations include:
- Il Picciolo Etna Golf Resort & Spa – luxury resort and championship golf course on Mount Etna.
- Sicilia’s Airport Bars – food & beverage outlets at Catania Airport.
- Sicilia’s Cafe de Mar (Aci Trezza) – seafront restaurant and events venue.
- Sicilia’s Residence Hotel (Aci Trezza hills, Aci Catena) – hospitality property, restaurant and events venue.
- Sicilia’s Torre Casalotto Golf (Aci Trezza hills, Aci Catena ) – golf and restaurant and events venue.
- Sicilia’s Bars at Sicilia Outlet Village (Dittaino) – high-footfall food & beverage outlets.
Our teams work across diverse service environments, with varying seasonal demand, staffing needs and operating models.
THE ROLE
We are seeking a hands-on, commercially aware Group HR Manager to lead and coordinate human resources activities across our hospitality, food & beverage and retail operations. The successful candidate will partner closely with ownership, site managers and department heads to strengthen workforce planning, people management, compliance and labor-cost efficiency while maintaining a positive employee experience.
KEY RESPONSIBILITIES
- Workforce Planning, Labor Cost & HR Performance
- Support annual and seasonal staffing plans, headcount budgets and workforce forecasts across sites.
- Monitor labor cost, overtime, productivity, absenteeism, turnover and retention; develop corrective action plans with operational managers.
- Review staffing models,
rosters and seasonal peaks to balance service standards, efficiency and legal compliance.
- Prepare clear HR KPI dashboards and periodic reports for management.
- Recruitment, Onboarding & Talent Retention
- Coordinate recruitment for operational and managerial roles across hotels, restaurants, bars and retail outlets.
- Lead candidate assessment, selection processes, onboarding and retention initiatives.
- Build talent pipelines for seasonal needs and support internal career development.
- Multi-Site HR Operations & Employee Relations
- Provide practical HR guidance to property and department managers, with regular on-site presence.
- Manage employee relations, conflict resolution, performance issues and disciplinary procedures with appropriate professional support.
- Promote consistent HR processes while respecting the needs of each business and location.
- Payroll Coordination, Contracts & Compliance
- Coordinate with the internal payroll function and external labor advisers on attendance, leave, overtime and contract administration.
- Ensure correct application of relevant Italian labor laws and collective bargaining agreements (including Tourism, Public Establishments and Commerce, as applicable).
- Support compliant use of seasonal,
fixed-term and permanent contracts and maintain accurate personnel documentation.
- Training, Leadership & Organization
- Identify development needs and coordinate mandatory and role-specific training.
- Support managers in performance reviews, team leadership and employee engagement.
- Recommend improvements to HR policies, processes and organizational structure.
REQUIREMENTS
- Minimum 5 years of proven HR management experience, preferably in multi-site Hospitality, Food & Beverage or Retail organizations.
- Demonstrated experience in employee relations, workforce planning, recruitment, labor-cost monitoring and Italian employment regulations.
- Practical knowledge of applicable CCNLs and experience working with payroll/attendance systems and HR reporting tools.
- Fluent spoken and written English; Italian proficiency essential for employee relations and compliance.
- Strong organizational skills, discretion, sound judgment, leadership and ability to work closely with operational managers.
- Availability to travel regularly between company sites in Sicily.
COMPENSATION & BENEFITS
- Gross Annual Salary (RAL): €40,000–€60,000, based on proven experience, seniority and scope of responsibilities.
- Performance-based incentive plan linked to agreed HR and organizational KPIs.
- Company car or mileage reimbursement for multi-site travel, depending on the agreed package.
- Company welfare and employee discounts, subject to applicable policies.
Sicilia’s Group is committed to fair and inclusive recruitment. Selection will be based on relevant professional skills, experience and suitability for the role.
Sicilia’s Group is a growing hospitality, food & beverage and retail operator with a diversified portfolio of properties and venues across Sicily. Our operations include:
- Il Picciolo Etna Golf Resort & Spa – luxury resort and championship golf course on Mount Etna.
- Sicilia’s Airport Bars – food & beverage outlets at Catania Airport.
- Sicilia’s Cafe de Mar (Aci Trezza) – seafront restaurant and events venue.
- Sicilia’s Residence Hotel (Aci Trezza hills, Aci Catena) – hospitality property, restaurant and events venue.
- Sicilia’s Torre Casalotto Golf (Aci Trezza hills, Aci Catena ) – golf and restaurant and events venue.
- Sicilia’s Bars at Sicilia Outlet Village (Dittaino) – high-footfall food & beverage outlets.
Our teams work across diverse service environments, with varying seasonal demand, staffing needs and operating models.
THE ROLE
We are seeking a hands-on, commercially aware Group HR Manager to lead and coordinate human resources activities across our hospitality, food & beverage and retail operations. The successful candidate will partner closely with ownership, site managers and department heads to strengthen workforce planning, people management, compliance and labor-cost efficiency while maintaining a positive employee experience.
KEY RESPONSIBILITIES
- Workforce Planning, Labor Cost & HR Performance
- Support annual and seasonal staffing plans, headcount budgets and workforce forecasts across sites.
- Monitor labor cost, overtime, productivity, absenteeism, turnover and retention; develop corrective action plans with operational managers.
- Review staffing models,
rosters and seasonal peaks to balance service standards, efficiency and legal compliance.
- Prepare clear HR KPI dashboards and periodic reports for management.
- Recruitment, Onboarding & Talent Retention
- Coordinate recruitment for operational and managerial roles across hotels, restaurants, bars and retail outlets.
- Lead candidate assessment, selection processes, onboarding and retention initiatives.
- Build talent pipelines for seasonal needs and support internal career development.
- Multi-Site HR Operations & Employee Relations
- Provide practical HR guidance to property and department managers, with regular on-site presence.
- Manage employee relations, conflict resolution, performance issues and disciplinary procedures with appropriate professional support.
- Promote consistent HR processes while respecting the needs of each business and location.
- Payroll Coordination, Contracts & Compliance
- Coordinate with the internal payroll function and external labor advisers on attendance, leave, overtime and contract administration.
- Ensure correct application of relevant Italian labor laws and collective bargaining agreements (including Tourism, Public Establishments and Commerce, as applicable).
- Support compliant use of seasonal,
fixed-term and permanent contracts and maintain accurate personnel documentation.
- Training, Leadership & Organization
- Identify development needs and coordinate mandatory and role-specific training.
- Support managers in performance reviews, team leadership and employee engagement.
- Recommend improvements to HR policies, processes and organizational structure.
REQUIREMENTS
- Minimum 5 years of proven HR management experience, preferably in multi-site Hospitality, Food & Beverage or Retail organizations.
- Demonstrated experience in employee relations, workforce planning, recruitment, labor-cost monitoring and Italian employment regulations.
- Practical knowledge of applicable CCNLs and experience working with payroll/attendance systems and HR reporting tools.
- Fluent spoken and written English; Italian proficiency essential for employee relations and compliance.
- Strong organizational skills, discretion, sound judgment, leadership and ability to work closely with operational managers.
- Availability to travel regularly between company sites in Sicily.
COMPENSATION & BENEFITS
- Gross Annual Salary (RAL): €40,000–€60,000, based on proven experience, seniority and scope of responsibilities.
- Performance-based incentive plan linked to agreed HR and organizational KPIs.
- Company car or mileage reimbursement for multi-site travel, depending on the agreed package.
- Company welfare and employee discounts, subject to applicable policies.
Sicilia’s Group is committed to fair and inclusive recruitment. Selection will be based on relevant professional skills, experience and suitability for the role.