Front Office Associate for the Evening Shift (m/f/d) - Part Time 35 hours / week
We are looking for a friendly and welcoming Front Office team member to join our evening shift (until 10:00 PM). With your warm personality, attention to detail and genuine passion for hospitality, you will help create a positive and memorable experience for our guests throughout their stay. From check-in to check-out, you will make sure our guests feel welcome, comfortable and well taken care of.
Together, we create special holiday moments and unforgettable stays that our guests will remember fondly.
Tasks
- Performing all check-in and check-out procedures
- Managing online and phone reservations, as well as payments
- Providing information about the hotel, available rooms, rates, services, and amenities
- Responding to guest requests and complaints in a timely and professional manner
- Confirming group reservations and organising personalised services for VIP guests and event attendees
- Supporting a smooth and memorable guest journey from arrival to departure
Requirements
- Previous experience in hospitality is an advantage
- Languages: fluency in Italian and English required; German is an advantage
- Understanding of booking and travel planning platforms
- Excellent communication and organisational skills
- Flexible availability, including different shifts, weekends, and holidays when required
- Open-mindedness
- Attentiveness and patience towards guests
- Problem-solving mentality
- Empathy and integrity
If you enjoy being the welcoming face and voice of AMA Stay and supporting our guests throughout their journey, then we’d love to hear from you.
Together, we create special holiday moments and unforgettable stays that our guests will remember fondly.
Tasks
- Performing all check-in and check-out procedures
- Managing online and phone reservations, as well as payments
- Providing information about the hotel, available rooms, rates, services, and amenities
- Responding to guest requests and complaints in a timely and professional manner
- Confirming group reservations and organising personalised services for VIP guests and event attendees
- Supporting a smooth and memorable guest journey from arrival to departure
Requirements
- Previous experience in hospitality is an advantage
- Languages: fluency in Italian and English required; German is an advantage
- Understanding of booking and travel planning platforms
- Excellent communication and organisational skills
- Flexible availability, including different shifts, weekends, and holidays when required
- Open-mindedness
- Attentiveness and patience towards guests
- Problem-solving mentality
- Empathy and integrity
If you enjoy being the welcoming face and voice of AMA Stay and supporting our guests throughout their journey, then we’d love to hear from you.