Head of Claims Professional Services
Overview In this role you will lead RGI's Claims transformation practice, serving as the reference point for large-scale programmes across Europe. You will align insurance strategy with operational execution, guiding multidisciplinary teams to deliver measurable business value in Claims. Partnering with senior stakeholders, you shape transformation roadmaps and drive customer-centric outcomes. This is a strategic, impact-driven leadership position at the forefront of insurance modernisation. Responsabilità
* Lead the Professional Services practice focused on Claims transformation initiatives
* Act as a trusted advisor for senior insurance executives and business stakeholders
* Drive the successful delivery of complex Claims programmes from strategic design through implementation
* Guide and mentor highly skilled functional consultants and business analysts
* Support pre-sales initiatives by providing deep industry expertise and helping define transformation roadmaps
* Ensure projects deliver tangible business value, operational efficiency and customer-centric outcomes
* Manage challenging stakeholder environments and facilitate high-level decision-making processes
* Contribute to the evolution of RGI's Claims offering by bringing market insights,
best practices and innovation ideas
* Build strong, long-term relationships with insurance clients and key industry stakeholders Requisiti fondamentali
* 15+ years of experience within the insurance industry, with a strong focus on Claims
* Extensive knowledge of end-to-end Claims processes across Property & Casualty insurance
* Proven track record leading large Claims transformation or modernisation programmes
* Experience working with tier-one insurers or major insurance software ecosystems
* Strong leadership capabilities and experience managing senior teams and complex delivery organisations
* Ability to engage confidently with C-level and executive stakeholders
* Excellent communication, negotiation and stakeholder management skills
* Strong consulting mindset with the ability to balance strategic vision and execution excellence
* International experience in complex, multi-stakeholder environments is highly appreciated
* Fluent English
* leadership
* stakeholder management
* communication
* Claims transformation
* end-to-end Claims processes
* programme delivery / project management
* Lead the Professional Services practice focused on Claims transformation initiatives
* Act as a trusted advisor for senior insurance executives and business stakeholders
* Drive the successful delivery of complex Claims programmes from strategic design through implementation
* Guide and mentor highly skilled functional consultants and business analysts
* Support pre-sales initiatives by providing deep industry expertise and helping define transformation roadmaps
* Ensure projects deliver tangible business value, operational efficiency and customer-centric outcomes
* Manage challenging stakeholder environments and facilitate high-level decision-making processes
* Contribute to the evolution of RGI's Claims offering by bringing market insights,
best practices and innovation ideas
* Build strong, long-term relationships with insurance clients and key industry stakeholders Requisiti fondamentali
* 15+ years of experience within the insurance industry, with a strong focus on Claims
* Extensive knowledge of end-to-end Claims processes across Property & Casualty insurance
* Proven track record leading large Claims transformation or modernisation programmes
* Experience working with tier-one insurers or major insurance software ecosystems
* Strong leadership capabilities and experience managing senior teams and complex delivery organisations
* Ability to engage confidently with C-level and executive stakeholders
* Excellent communication, negotiation and stakeholder management skills
* Strong consulting mindset with the ability to balance strategic vision and execution excellence
* International experience in complex, multi-stakeholder environments is highly appreciated
* Fluent English
* leadership
* stakeholder management
* communication
* Claims transformation
* end-to-end Claims processes
* programme delivery / project management