Desktop Support Engineer
Key Responsibilities:
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via the ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding and offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues and project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Preferred Qualifications:
- Experience working in macOS or Linux environments.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via the ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding and offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues and project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Preferred Qualifications:
- Experience working in macOS or Linux environments.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.