Overnight Guest Service Agent
Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Protect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences.
Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
Lead and support the Guest Service Team, providing guidance and ensuring high service levels.
Attend daily Rooms and Operations briefings to ensure effective communication and alignment across departments.
Maintain excellent knowledge of hotel products, services, and experiences.
Welcome and farewell guests, creating meaningful personal interactions.
Coordinate personalized amenities, special requests, VIP services, and special occasions.
Support and implement guest recognition programs and daily guest experiences.
Monitor quality standards through regular checks and continuous improvement initiatives.
Ensure compliance with hotel safety procedures and company policies.
Promote a safe, respectful, and positive working environment.
Languages
Fluent written and spoken English and Italian.
Degree or diploma in any discipline.
Experience
~ Minimum 2 years of experience in a similar role within an international luxury hotel environment.
Flexibility, enthusiasm, initiative, and a proactive approach.
Good computer skills.
Goal-oriented, committed, and passionate about delivering exceptional service.
Benefits
We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
Access to mySanitour+ Alto Adige supplementary healthcare fund
Professional development and career growth opportunities
Cornell University partnership with preferential rates for professional development courses
Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.
We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.
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Protect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences.
Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
Lead and support the Guest Service Team, providing guidance and ensuring high service levels.
Attend daily Rooms and Operations briefings to ensure effective communication and alignment across departments.
Maintain excellent knowledge of hotel products, services, and experiences.
Welcome and farewell guests, creating meaningful personal interactions.
Coordinate personalized amenities, special requests, VIP services, and special occasions.
Support and implement guest recognition programs and daily guest experiences.
Monitor quality standards through regular checks and continuous improvement initiatives.
Ensure compliance with hotel safety procedures and company policies.
Promote a safe, respectful, and positive working environment.
Languages
Fluent written and spoken English and Italian.
Degree or diploma in any discipline.
Experience
~ Minimum 2 years of experience in a similar role within an international luxury hotel environment.
Flexibility, enthusiasm, initiative, and a proactive approach.
Good computer skills.
Goal-oriented, committed, and passionate about delivering exceptional service.
Benefits
We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
Access to mySanitour+ Alto Adige supplementary healthcare fund
Professional development and career growth opportunities
Cornell University partnership with preferential rates for professional development courses
Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.
We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.
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