Night Manager - Jumeirah Capri Palace
Hosco
An opportunity has arisen for a Night Manager to join the summer season 2027 of Jumeirah Capri Palace.
The main duties and responsibilities of this role are:- Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.- Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.- Handle visitors professionally during the night shift in coordination with security,
ensuring the privacy and security of all guests.- Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.- Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs.- Ensure Guest Services Executives are punctual, well-groomed, and provide a high level of service, including meeting and escorting VIP guests.- Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.- Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid-Outs with proper justification.- Adhere to and promote Jumeirah International's Guiding Principles and Hallmarks, setting an example for colleagues.
Settore: Hospitality / Tourism / Travel
Ruolo: Customer Service
An opportunity has arisen for a Night Manager to join the summer season 2027 of Jumeirah Capri Palace.
The main duties and responsibilities of this role are:- Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.- Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.- Handle visitors professionally during the night shift in coordination with security,
ensuring the privacy and security of all guests.- Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.- Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs.- Ensure Guest Services Executives are punctual, well-groomed, and provide a high level of service, including meeting and escorting VIP guests.- Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.- Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid-Outs with proper justification.- Adhere to and promote Jumeirah International's Guiding Principles and Hallmarks, setting an example for colleagues.
Settore: Hospitality / Tourism / Travel
Ruolo: Customer Service