Guest Services Executive - Front Office - Jumeirah Capri Palace
Hosco
We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace.
The main duties and responsibilities are: - Welcome guests and manage check-in/check-out processes accurately and efficiently.- Respond promptly to guest inquiries and requests, ensuring personalized service.- Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B;) to fulfill guest needs.- Handle special requests such as transportation, dining reservations, and amenities.- Resolve minor guest complaints professionally and escalate complex issues when necessary.- Promote hotel services and amenities, upselling where appropriate.- Maintain accurate guest records and ensure compliance with service standards.- Support VIP and repeat guest recognition programs.- Uphold safety, security, and privacy protocols at all times
Settore: Hospitality / Tourism / Travel
Ruolo: Customer Service
We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace.
The main duties and responsibilities are: - Welcome guests and manage check-in/check-out processes accurately and efficiently.- Respond promptly to guest inquiries and requests, ensuring personalized service.- Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B;) to fulfill guest needs.- Handle special requests such as transportation, dining reservations, and amenities.- Resolve minor guest complaints professionally and escalate complex issues when necessary.- Promote hotel services and amenities, upselling where appropriate.- Maintain accurate guest records and ensure compliance with service standards.- Support VIP and repeat guest recognition programs.- Uphold safety, security, and privacy protocols at all times
Settore: Hospitality / Tourism / Travel
Ruolo: Customer Service