Customer Service Lead
Adepa is an independent global leading provider of Investment Fund and Corporate Services, Private Equity & Real Estate administration, UCITS V Management Company and Asset Management addressed to institutional and professional investors around the globe. Founded in 1980 and currently headquartered in Luxembourg, Adepa provides clients with support oriented to give tailor‑made solutions for ideas in a global financial world in Luxembourg, Italy, Spain and Chile.
________________________________________________________________________________
INVESTMENT FUND CLIENT LEADER SENIOR OFFICER - CDI
The Client Leader Officer acts as the primary coordination point for a portfolio of investment fund clients, ensuring the effective delivery of fund administration and corporate services. The role requires a solid understanding of investment fund structures, fund operations and service provider interactions within the asset servicing industry
She/he is responsible for delivering high-quality service to assigned investment fund clients and coordinating the timely execution of client requests and operational matters.
The Client Leader Officer focuses on service excellence and long-term client satisfaction. This role includes the following responsibilities:
MAIN RESPONSIBILITIES:
Act as first point of contact for a dedicated client portfolio
Monitor day-to-day delivery of fund administration, corporate and governance services for assigned fund structures.
Coordinate operational matters related to investment funds with transfer agents, depositaries, fund accountants, management companies, AIFMs, auditors and legal advisors.
Ensure client requests are assessed considering regulatory, operational and fund governance requirements.
Support fund launches, restructurings, liquidations and material client change requests
Responsible for understanding client products, requirements and handling all matters with a proactive approach to ensure constant client satisfaction
Responsible for developing and cultivate long-term relationships with our clients
Coordination with internal and external parties (custodian banks, legal advisers, AIFM, investment manager, auditors, distribution partners etc.) in order to deliver quality service on time as per client's expectations
Facilitate the flow of any information requested by internal teams or clients promptly and smoothly
Active participation in the new client onboarding process and client change requests
Assistance and taking ownership in internal projects representing the interest of our clients
Participation in the organization of Board and shareholder meetings and resolutions
TECHNICAL SKILLS & QUALIFICATION:
University Degree in Finance, Accounting or equivalent experience
Mandatory:
2-4 years of experience within the Investment Funds industry (Fund Administration, Transfer Agency, Depositary, Management Company, Corporate Services, AIFM or Asset Servicing environment
Practical understanding of investment fund structures including UCITS and/or Alternative Investment Funds (AIFs).
Experience interacting with fund stakeholders such as Fund Accountants, Transfer Agents, Depositaries, Auditors, Legal Advisors and Investment Managers.
Familiarity with fund lifecycle events, governance processes, client onboarding and service delivery within a regulated financial environment
Working knowledge of Luxembourg fund structures, corporate governance and investment products
Fluent in English (verbal and written communication), Fluent in Italian (verbal and written communication); any other language is considered an asset
Competency in Microsoft Word, Excel and Outlook, any knowledge of PE systems would be an advantage
This position is intended for professionals at Officer level with approximately 2-4 years of relevant industry experience seeking further development within the asset servicing sector
SOFT SKILLS:
Ability to work autonomously, taking full ownership of assigned responsibilities
Excellent interpersonal and communication skills, including contributing to and being part of a strong team spirit
Excellent organizational skills complemented by a "can do" attitude
Result-oriented with a strong client focus and sense of responsibility regarding delivering quality work
Intercultural approach
Excellent written and verbal communication skills
#J-18808-Ljbffr
________________________________________________________________________________
INVESTMENT FUND CLIENT LEADER SENIOR OFFICER - CDI
The Client Leader Officer acts as the primary coordination point for a portfolio of investment fund clients, ensuring the effective delivery of fund administration and corporate services. The role requires a solid understanding of investment fund structures, fund operations and service provider interactions within the asset servicing industry
She/he is responsible for delivering high-quality service to assigned investment fund clients and coordinating the timely execution of client requests and operational matters.
The Client Leader Officer focuses on service excellence and long-term client satisfaction. This role includes the following responsibilities:
MAIN RESPONSIBILITIES:
Act as first point of contact for a dedicated client portfolio
Monitor day-to-day delivery of fund administration, corporate and governance services for assigned fund structures.
Coordinate operational matters related to investment funds with transfer agents, depositaries, fund accountants, management companies, AIFMs, auditors and legal advisors.
Ensure client requests are assessed considering regulatory, operational and fund governance requirements.
Support fund launches, restructurings, liquidations and material client change requests
Responsible for understanding client products, requirements and handling all matters with a proactive approach to ensure constant client satisfaction
Responsible for developing and cultivate long-term relationships with our clients
Coordination with internal and external parties (custodian banks, legal advisers, AIFM, investment manager, auditors, distribution partners etc.) in order to deliver quality service on time as per client's expectations
Facilitate the flow of any information requested by internal teams or clients promptly and smoothly
Active participation in the new client onboarding process and client change requests
Assistance and taking ownership in internal projects representing the interest of our clients
Participation in the organization of Board and shareholder meetings and resolutions
TECHNICAL SKILLS & QUALIFICATION:
University Degree in Finance, Accounting or equivalent experience
Mandatory:
2-4 years of experience within the Investment Funds industry (Fund Administration, Transfer Agency, Depositary, Management Company, Corporate Services, AIFM or Asset Servicing environment
Practical understanding of investment fund structures including UCITS and/or Alternative Investment Funds (AIFs).
Experience interacting with fund stakeholders such as Fund Accountants, Transfer Agents, Depositaries, Auditors, Legal Advisors and Investment Managers.
Familiarity with fund lifecycle events, governance processes, client onboarding and service delivery within a regulated financial environment
Working knowledge of Luxembourg fund structures, corporate governance and investment products
Fluent in English (verbal and written communication), Fluent in Italian (verbal and written communication); any other language is considered an asset
Competency in Microsoft Word, Excel and Outlook, any knowledge of PE systems would be an advantage
This position is intended for professionals at Officer level with approximately 2-4 years of relevant industry experience seeking further development within the asset servicing sector
SOFT SKILLS:
Ability to work autonomously, taking full ownership of assigned responsibilities
Excellent interpersonal and communication skills, including contributing to and being part of a strong team spirit
Excellent organizational skills complemented by a "can do" attitude
Result-oriented with a strong client focus and sense of responsibility regarding delivering quality work
Intercultural approach
Excellent written and verbal communication skills
#J-18808-Ljbffr