Front Office Manager
For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.
Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.
What you will do:
- Front Desk Operations
- Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
- Monitor the check-in/check-out process;
anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
- Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
- Reservation Operations
- Manage all incoming reservation requests via phone, email, and online platforms.
- Ensure accuracy in booking details and guest profiles.
- Handle special requests and resolve booking issues.
- Monitor booking trends and adjust availability and rates accordingly.
- Implement pricing strategies in coordination with the Operations Manager and the Owners.
- Guest Experience
- Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.
- Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction
- Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.
- Team Leadership:
- Supervise, Guide and Support all colleagues in the department with their duties.
- Encourage the sense of teamwork throughout the resort.
- Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
- To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
- Monitor the associates’ interaction with guests, ensuring prompt and courteous service;
resolve discrepancies with respective personnel.
- Evaluate colleague’s performance throughout the year
What we need:
- 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
- Strong interpersonal and communication skills.
- Perfect standing.
- Excellent problem and conflict resolutions skills.
- Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
- Ability to work in a flexible schedule.
- Excellent knowledge of English and Italian, both oral and written.
What we offer:
- Competitive salary.
- Full accommodation.
- Lavoro da remoto.
Location: Tuscany
Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.
What you will do:
- Front Desk Operations
- Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
- Monitor the check-in/check-out process;
anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
- Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
- Reservation Operations
- Manage all incoming reservation requests via phone, email, and online platforms.
- Ensure accuracy in booking details and guest profiles.
- Handle special requests and resolve booking issues.
- Monitor booking trends and adjust availability and rates accordingly.
- Implement pricing strategies in coordination with the Operations Manager and the Owners.
- Guest Experience
- Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.
- Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction
- Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.
- Team Leadership:
- Supervise, Guide and Support all colleagues in the department with their duties.
- Encourage the sense of teamwork throughout the resort.
- Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
- To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
- Monitor the associates’ interaction with guests, ensuring prompt and courteous service;
resolve discrepancies with respective personnel.
- Evaluate colleague’s performance throughout the year
What we need:
- 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
- Strong interpersonal and communication skills.
- Perfect standing.
- Excellent problem and conflict resolutions skills.
- Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
- Ability to work in a flexible schedule.
- Excellent knowledge of English and Italian, both oral and written.
What we offer:
- Competitive salary.
- Full accommodation.
- Lavoro da remoto.
Location: Tuscany