Sleep Test Specialist
pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sleep Test Specialist (S1) based in Italy. /b /p pIn this remote opportunity, you will help patients successfully complete their at-home sleep tests, contributing to more accessible and convenient sleep apnea diagnosis. You will serve as a key point of contact throughout the patient journey, providing guidance, answering questions, and encouraging timely test completion. Combining customer service, patient engagement, administrative support, and performance tracking, you will play an important role in improving the overall patient experience. You will proactively identify obstacles, coordinate follow-ups, and use performance data to strengthen engagement strategies. Working alongside clinical, marketing, and support teams, you will contribute to smoother operations and better service delivery. This position is ideal for a proactive, empathetic, and results-oriented professional who enjoys helping people while working toward measurable goals. /p h3Accountabilities /h3 pAs a Sleep Test Specialist, you will support patients throughout the at-home sleep testing process, ensuring they receive the guidance and follow-up needed to complete their tests efficiently. /p ul lipContact patients through phone calls, emails, and SMS to provide clear instructions and guidance on completing their sleep tests. /p /li lipAnswer patient questions, address concerns, and resolve obstacles that may prevent successful test completion. /p /li lipMaintain a professional, empathetic, and patient-focused approach in all communications. /p /li lipProactively follow up with patients who have received their testing kits but have not yet completed their tests. /p /li lipDevelop and implement engagement strategies to encourage timely test completion and improve patient participation.
/p /li lipIdentify reasons for delays or incomplete tests and take appropriate action to address them. /p /li lipMonitor patient progress and track key performance indicators related to test completion and engagement. /p /li lipMaintain accurate records of patient interactions, follow-ups, test statuses, and other relevant information. /p /li lipIdentify trends and operational bottlenecks and use performance insights to improve follow-up strategies. /p /li lipPerform data entry, update patient records, assist with appointment scheduling, and handle other administrative responsibilities. /p /li lipCoordinate with clinical, marketing, and internal support teams to ensure consistent communication throughout the patient journey. /p /li lipCollect and share patient feedback, identify recurring challenges, and recommend improvements to the sleep testing experience. /p /li lipContribute practical ideas and initiatives to improve operational efficiency and overall test completion rates. /p /li /ul h3Requirements /h3 pYou are a highly organized and proactive professional with strong communication skills and the ability to motivate patients while managing multiple responsibilities in a performance-driven environment. /p ul lipAt least 2 years of experience in customer service, administrative support, patient engagement, or a related field. /p /li lipPrevious experience in healthcare or direct-to-consumer (DTC) environments is an advantage. /p /li lipBachelor's degree preferred, although relevant professional experience may be considered.
/p /li lipProven ability to meet or exceed performance targets in a metrics-driven environment. /p /li lipExcellent written and spoken English communication skills, with a preference for a high level of spoken English proficiency. /p /li lipStrong interpersonal skills, including the ability to communicate clearly, empathetically, and persuasively. /p /li lipExcellent organizational skills and attention to detail, with the ability to manage multiple tasks and maintain consistent follow-up. /p /li lipProactive problem-solving abilities and the confidence to identify obstacles and take initiative. /p /li lipComfortable using CRM systems, patient management platforms, and basic reporting tools. /p /li lipPrevious experience with Salesforce is a plus. /p /li lipAbility to work independently while collaborating effectively with cross-functional teams. /p /li lipStrong sense of accountability, reliability, and commitment to delivering high-quality services. /p /li /ul h3Benefits /h3 ul lipbCompetitive compensation: /b Attractive and competitive contractor rates. /p /li lipbWeekly payments: /b Receive payments on a weekly basis. /p /li lipbFully remote opportunity: /b Work remotely from anywhere, with applicants welcomed across different regions. /p /li lipbFull-time engagement: /b 40 contracted hours per week. /p /li lipbStructured work schedule: /b Anticipated Monday-to-Friday schedule, with daily working hours to be confirmed according to client requirements and time zone availability. /p /li lipbFree training and upskilling: /b Access learning opportunities to develop your professional skills. /p /li lipbOngoing support: /b Agevolazioni from continuous guidance and assistance throughout your engagement. /p /li lipbSupportive community: /b Join a vibrant professional community where contractors can connect and support one another. /p /li lipbAdditional opportunities: /b Access various other open positions and potential future engagements. /p /li /ul #J-18808-Ljbffr
/p /li lipIdentify reasons for delays or incomplete tests and take appropriate action to address them. /p /li lipMonitor patient progress and track key performance indicators related to test completion and engagement. /p /li lipMaintain accurate records of patient interactions, follow-ups, test statuses, and other relevant information. /p /li lipIdentify trends and operational bottlenecks and use performance insights to improve follow-up strategies. /p /li lipPerform data entry, update patient records, assist with appointment scheduling, and handle other administrative responsibilities. /p /li lipCoordinate with clinical, marketing, and internal support teams to ensure consistent communication throughout the patient journey. /p /li lipCollect and share patient feedback, identify recurring challenges, and recommend improvements to the sleep testing experience. /p /li lipContribute practical ideas and initiatives to improve operational efficiency and overall test completion rates. /p /li /ul h3Requirements /h3 pYou are a highly organized and proactive professional with strong communication skills and the ability to motivate patients while managing multiple responsibilities in a performance-driven environment. /p ul lipAt least 2 years of experience in customer service, administrative support, patient engagement, or a related field. /p /li lipPrevious experience in healthcare or direct-to-consumer (DTC) environments is an advantage. /p /li lipBachelor's degree preferred, although relevant professional experience may be considered.
/p /li lipProven ability to meet or exceed performance targets in a metrics-driven environment. /p /li lipExcellent written and spoken English communication skills, with a preference for a high level of spoken English proficiency. /p /li lipStrong interpersonal skills, including the ability to communicate clearly, empathetically, and persuasively. /p /li lipExcellent organizational skills and attention to detail, with the ability to manage multiple tasks and maintain consistent follow-up. /p /li lipProactive problem-solving abilities and the confidence to identify obstacles and take initiative. /p /li lipComfortable using CRM systems, patient management platforms, and basic reporting tools. /p /li lipPrevious experience with Salesforce is a plus. /p /li lipAbility to work independently while collaborating effectively with cross-functional teams. /p /li lipStrong sense of accountability, reliability, and commitment to delivering high-quality services. /p /li /ul h3Benefits /h3 ul lipbCompetitive compensation: /b Attractive and competitive contractor rates. /p /li lipbWeekly payments: /b Receive payments on a weekly basis. /p /li lipbFully remote opportunity: /b Work remotely from anywhere, with applicants welcomed across different regions. /p /li lipbFull-time engagement: /b 40 contracted hours per week. /p /li lipbStructured work schedule: /b Anticipated Monday-to-Friday schedule, with daily working hours to be confirmed according to client requirements and time zone availability. /p /li lipbFree training and upskilling: /b Access learning opportunities to develop your professional skills. /p /li lipbOngoing support: /b Agevolazioni from continuous guidance and assistance throughout your engagement. /p /li lipbSupportive community: /b Join a vibrant professional community where contractors can connect and support one another. /p /li lipbAdditional opportunities: /b Access various other open positions and potential future engagements. /p /li /ul #J-18808-Ljbffr