Guest Relations Supervisor
pbHotel La Palma /b, Capri’s first hotel, founded in 1822 and reborn as a sophisticated 50-room luxury destination under the management of bOetker Hotels /b, offers a refined collection of guest experiences, including a luxurious bSpa /b and an elegant bPool Deck /b, designed to provide moments of relaxation and wellbeing in the heart of Capri. Since 2026, the hotel has also partnered with bCasa Tua /b to create a unique culinary journey. At the heart of this collaboration are bCasa Tua /b, the hotel’s signature restaurant; bFuoco by Casa Tua /b, the rooftop restaurant and bar; and bMare by Casa Tua /b, the exclusive beach club and seaside restaurant. Together, these venues deliver vibrant cuisine, exceptional service, and an authentic expression of Capri's lifestyle and hospitality. /p pbHotel La Palma /b invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. /p h3Missions /h3 pAs Guest Relations Supervisor, you will play a key role in crafting exceptional and personalized guest experiences throughout every stage of the guest journey. You will lead by example, ensuring that every interaction reflects the highest standards of luxury hospitality, while fostering genuine connections with guests and anticipating their needs. /p pWorking closely with the Rooms Division teams, you will support the daily coordination of guest relations activities, oversee service excellence, and contribute to creating memorable experiences that exceed guest expectations and strengthen guest loyalty. /p pYou will act as an ambassador of Hotel La Palma, promoting a culture of personalized service, operational excellence, and continuous improvement. /p h3Profile /h3 pThe ideal candidate demonstrates a strong passion for luxury hospitality and guest experience excellence, with the ability to deliver highly personalized service and build meaningful relationships with guests. Excellent communication and interpersonal skills, combined with a proactive and guest-focused approach,
are essential to anticipate needs, manage requests, and handle guest recovery situations with professionalism and discretion. The role requires strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment. Familiarity with LQA standards, proficiency in Opera PMS, and the ability to collaborate seamlessly across departments are key to ensuring operational excellence and service consistency. A commercial mindset, with the ability to identify upselling opportunities and enhance guest engagement, completes the profile. /p pAdvanced English are required to confidently interact with an international clientele and deliver personalized service in a luxury hospitality environment. Additional languages will be considered a strong advantage /p h3Benefits /h3 pThe position offers a comprehensive benefits package, including company-provided uniforms with laundry service, complimentary meal in the staff restaurant during scheduled shifts, shared staff accommodation, a competitive salary, and excellent opportunities for professional development and career progression within a dynamic luxury hospitality environment. /p h3Oetker Hotels /h3 pOetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. /p pThe collection includes bLe Bristol Paris /b, bBrenners Park-Hotel Spa /b in Baden-Baden,b Hôtel du Cap-Eden-Roc /b in Antibes, bChâteau Saint-Martin Spa /bin Vence, bThe Lanesborough /b in London, bL’Apogée Courchevel /b, bEden Rock-St Barths /b, bJumby Bay Island /b in Antigua, bPalácio Tangará /b in São Paulo,b Hotel La Palma /bin Capri, bThe Vineta Hotel /b in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in bSaint-Tropez /b. /p #J-18808-Ljbffr
are essential to anticipate needs, manage requests, and handle guest recovery situations with professionalism and discretion. The role requires strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment. Familiarity with LQA standards, proficiency in Opera PMS, and the ability to collaborate seamlessly across departments are key to ensuring operational excellence and service consistency. A commercial mindset, with the ability to identify upselling opportunities and enhance guest engagement, completes the profile. /p pAdvanced English are required to confidently interact with an international clientele and deliver personalized service in a luxury hospitality environment. Additional languages will be considered a strong advantage /p h3Benefits /h3 pThe position offers a comprehensive benefits package, including company-provided uniforms with laundry service, complimentary meal in the staff restaurant during scheduled shifts, shared staff accommodation, a competitive salary, and excellent opportunities for professional development and career progression within a dynamic luxury hospitality environment. /p h3Oetker Hotels /h3 pOetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. /p pThe collection includes bLe Bristol Paris /b, bBrenners Park-Hotel Spa /b in Baden-Baden,b Hôtel du Cap-Eden-Roc /b in Antibes, bChâteau Saint-Martin Spa /bin Vence, bThe Lanesborough /b in London, bL’Apogée Courchevel /b, bEden Rock-St Barths /b, bJumby Bay Island /b in Antigua, bPalácio Tangará /b in São Paulo,b Hotel La Palma /bin Capri, bThe Vineta Hotel /b in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in bSaint-Tropez /b. /p #J-18808-Ljbffr