Sr Account Manager S&M Cities Italy
Job Description
Job Ref ID: JR0085391
Your Mission:
As a Sr Account Manager in the City Development team, you will take full strategic and operational ownership of a regional cluster of cities. You will be the single point of accountability for their growth: deciding where we expand, which partners we bring onto the platform, how we fix the fundamentals of the user experience— all the way to handing over a mature, profitable, market-leading city.
- Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities.
- Content: set partner acquisition priorities, own pipeline execution, manage & Grow your cities’ top partners.
- Fix the Basics: directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools.
- Affordability: own and execute the city-level promotional plan with city top partners.
- Reporting: own the city-level Weekly Business Review.
What success looks like:
- Promotional presence in your cities— work with your top partners to execute appealing promotions.
- Focus on growing your priority cities.
Qualifications
What you will bring to the ride:
- Ownership & drive: a proven bias for action and a track record of hitting ambitious targets without supervision — you treat your territory like your own company.
- Analytical power: you translate complex data (share, funnel, unit economics) into a prioritized action plan, and you are fluent in marketplace metrics such as GMV, contribution margin, fail rate, uptime, and conversion.
- Strategic prioritization: you know how to concentrate scarce resources where they compound — choosing which cities, partners, and levers to attack first.
- Cross-functional influence:
experience mobilizing Operations, Sales, Marketing, and account teams that do not report to you, and coaching more junior colleagues to execute your playbooks.
- Commercial and negotiation skills: proven success managing partners and negotiating commercial terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.
- Organizational excellence: you juggle multiple cities, cycles, and stakeholders while keeping every detail polished and every deadline met.
- Adaptability: a genuine 'GAS' attitude and the ability to thrive in a fast-paced, constantly evolving, non-vanilla environment.
- Languages & mobility: fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits.
Nice to have
- Proficiency in Looker (or similar BI tools) and SQL for data exploration and business analysis.
- Hands-on experience with Salesforce for pipeline and account management.
- Deep knowledge of the local market dynamics of Italian small and medium cities.
- Previous experience in city launch, territory expansion.
Please note that the advertised salary is base only, in addition to this you would also have a Quarterly Variable Performance Premio of 30% of the base salary (with possibility to reach up to 150% of the target and bonus) & also an Equity Plan.
What the ride will bring to you:
- 30% quarterly performance bonus.
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
Job Ref ID: JR0085391
Your Mission:
As a Sr Account Manager in the City Development team, you will take full strategic and operational ownership of a regional cluster of cities. You will be the single point of accountability for their growth: deciding where we expand, which partners we bring onto the platform, how we fix the fundamentals of the user experience— all the way to handing over a mature, profitable, market-leading city.
- Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities.
- Content: set partner acquisition priorities, own pipeline execution, manage & Grow your cities’ top partners.
- Fix the Basics: directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools.
- Affordability: own and execute the city-level promotional plan with city top partners.
- Reporting: own the city-level Weekly Business Review.
What success looks like:
- Promotional presence in your cities— work with your top partners to execute appealing promotions.
- Focus on growing your priority cities.
Qualifications
What you will bring to the ride:
- Ownership & drive: a proven bias for action and a track record of hitting ambitious targets without supervision — you treat your territory like your own company.
- Analytical power: you translate complex data (share, funnel, unit economics) into a prioritized action plan, and you are fluent in marketplace metrics such as GMV, contribution margin, fail rate, uptime, and conversion.
- Strategic prioritization: you know how to concentrate scarce resources where they compound — choosing which cities, partners, and levers to attack first.
- Cross-functional influence:
experience mobilizing Operations, Sales, Marketing, and account teams that do not report to you, and coaching more junior colleagues to execute your playbooks.
- Commercial and negotiation skills: proven success managing partners and negotiating commercial terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.
- Organizational excellence: you juggle multiple cities, cycles, and stakeholders while keeping every detail polished and every deadline met.
- Adaptability: a genuine 'GAS' attitude and the ability to thrive in a fast-paced, constantly evolving, non-vanilla environment.
- Languages & mobility: fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits.
Nice to have
- Proficiency in Looker (or similar BI tools) and SQL for data exploration and business analysis.
- Hands-on experience with Salesforce for pipeline and account management.
- Deep knowledge of the local market dynamics of Italian small and medium cities.
- Previous experience in city launch, territory expansion.
Please note that the advertised salary is base only, in addition to this you would also have a Quarterly Variable Performance Premio of 30% of the base salary (with possibility to reach up to 150% of the target and bonus) & also an Equity Plan.
What the ride will bring to you:
- 30% quarterly performance bonus.
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.