International Consultant, IG Systems
Work arrangement Remote / Home-based
Organizational Context
UNICEF operates in over 190 countries and territories, dedicated to saving children’s lives, defending their rights, and helping them fulfill their potential from early childhood through adolescence. We are committed, passionate, and proud of our work, viewing the promotion of children's rights as a calling. UNICEF offers diverse opportunities for professional and personal development, fostering a sense of purpose while serving children and communities globally.
Job Purpose
The IG Systems Success Specialist will provide crucial support to UNICEF's Individual Giving (IG) markets within the Asia Pacific (EAP) region. The primary objective is to empower users to maximize the performance of the technology platforms provided, including Optimizely CMS, Salesforce Sales Cloud, Salesforce Marketing Cloud, and associated data platforms. This role involves delivering guidance and training, and collaborating closely with IG team members, such as the UNIQ product owner and Marketing Cloud strategists. The specialist will assist in the development of new features and functionalities designed to enhance donor engagement with UNICEF's mission, ultimately leading to increased fundraising for children worldwide. This consultancy aims to optimize the effectiveness of digital tools to drive fundraising success and deepen donor relationships.
Responsibilities
Provide expert guidance and training to UNICEF Individual Giving (IG) markets in the Asia Pacific (EAP) region on the effective utilization of Optimizely CMS, Salesforce Sales Cloud, Salesforce Marketing Cloud,
and data platforms. Collaborate closely with the UNIQ product owner and Marketing Cloud strategists to identify opportunities for system enhancements and new feature development. Support the implementation and adoption of new functionalities that improve donor engagement and fundraising capabilities. Troubleshoot and resolve technical issues related to the IG systems, ensuring seamless operation. Analyze user data and campaign performance metrics to provide actionable recommendations for optimization. Develop and maintain documentation, including training materials and best practice guides, for the IG systems. Facilitate knowledge sharing and best practices across different IG markets within the EAP region. Work with cross-divisional teams (DID, Communication) and external vendors to ensure alignment and effective integration of systems. Monitor system performance and identify areas for improvement to maximize return on investment. Contribute to the strategic planning and roadmap development for IG technology solutions. Ensure data quality and integrity across all relevant platforms.
Work Experience
A minimum of two (2) years of progressively responsible experience supporting the implementation, adoption, or ongoing use of Salesforce Sales Cloud and Salesforce Marketing Cloud in a fundraising, marketing, or customer-engagement environment.
Skills
Salesforce Sales Cloud, Salesforce Marketing Cloud, Optimizely CMS, Data Analysis, Excel, Power BI, SQL (asset), Communication Skills, Collaboration Skills, Project Management, Content Management Systems, Fundraising Technology
Organizational Context
UNICEF operates in over 190 countries and territories, dedicated to saving children’s lives, defending their rights, and helping them fulfill their potential from early childhood through adolescence. We are committed, passionate, and proud of our work, viewing the promotion of children's rights as a calling. UNICEF offers diverse opportunities for professional and personal development, fostering a sense of purpose while serving children and communities globally.
Job Purpose
The IG Systems Success Specialist will provide crucial support to UNICEF's Individual Giving (IG) markets within the Asia Pacific (EAP) region. The primary objective is to empower users to maximize the performance of the technology platforms provided, including Optimizely CMS, Salesforce Sales Cloud, Salesforce Marketing Cloud, and associated data platforms. This role involves delivering guidance and training, and collaborating closely with IG team members, such as the UNIQ product owner and Marketing Cloud strategists. The specialist will assist in the development of new features and functionalities designed to enhance donor engagement with UNICEF's mission, ultimately leading to increased fundraising for children worldwide. This consultancy aims to optimize the effectiveness of digital tools to drive fundraising success and deepen donor relationships.
Responsibilities
Provide expert guidance and training to UNICEF Individual Giving (IG) markets in the Asia Pacific (EAP) region on the effective utilization of Optimizely CMS, Salesforce Sales Cloud, Salesforce Marketing Cloud,
and data platforms. Collaborate closely with the UNIQ product owner and Marketing Cloud strategists to identify opportunities for system enhancements and new feature development. Support the implementation and adoption of new functionalities that improve donor engagement and fundraising capabilities. Troubleshoot and resolve technical issues related to the IG systems, ensuring seamless operation. Analyze user data and campaign performance metrics to provide actionable recommendations for optimization. Develop and maintain documentation, including training materials and best practice guides, for the IG systems. Facilitate knowledge sharing and best practices across different IG markets within the EAP region. Work with cross-divisional teams (DID, Communication) and external vendors to ensure alignment and effective integration of systems. Monitor system performance and identify areas for improvement to maximize return on investment. Contribute to the strategic planning and roadmap development for IG technology solutions. Ensure data quality and integrity across all relevant platforms.
Work Experience
A minimum of two (2) years of progressively responsible experience supporting the implementation, adoption, or ongoing use of Salesforce Sales Cloud and Salesforce Marketing Cloud in a fundraising, marketing, or customer-engagement environment.
Skills
Salesforce Sales Cloud, Salesforce Marketing Cloud, Optimizely CMS, Data Analysis, Excel, Power BI, SQL (asset), Communication Skills, Collaboration Skills, Project Management, Content Management Systems, Fundraising Technology