Customer Care Engineer
Overview In this role you serve as the local interface between customers, project managers, suppliers, fabricators, and execution teams to ensure smooth project coordination and a strong customer experience. You blend technical know-how with stakeholder engagement to support successful delivery and project execution. You act as the local extension of the Global Hub Project Manager, driving cross-functional collaboration and problem resolution in a dynamic industrial setting.
Retribuzione / Benefits
competitive base salary
award-winning employee development programs
Responsabilità
Act as the primary local contact for customers during project execution
Support Project Managers in translating customer technical requirements into actionable tasks
Participate in customer meetings, progress reviews, and project discussions
Build and maintain relationships with customers to address concerns proactively
Coordinate communication among customers, suppliers, fabricators, system integrators, and project teams
Support change order management, technical clarifications, and project follow-up activities
Review supplier and subcontractor scope alignment with project specifications
Monitor supplier and fabrication progress and provide execution updates to stakeholders
Support inspections, FAT, and customer witness activities
Act as the local extension of the Global Hub Project Manager and execution team
Requisiti fondamentali
- Engineering degree or equivalent technical background
- 2–3 years of experience coordinating technical projects, customers, suppliers, or contractors
- Understanding of industrial systems, instrumentation, electrical, mechanical, or process engineering
- Ability to discuss technical requirements with customers and translate them into concrete actions
- Strong communication, organizational, and stakeholder management skills
- Basic understanding of commercial and project execution processes
- Professional proficiency in English
- Willingness to travel ~40% of the time
- Customer relationship building
- Effective communication across diverse audiences
- Collaborative mindset and teamwork
- Industrial systems knowledge
- Instrumentation
- Electrical or mechanical engineering understanding
Retribuzione / Benefits
competitive base salary
award-winning employee development programs
Responsabilità
Act as the primary local contact for customers during project execution
Support Project Managers in translating customer technical requirements into actionable tasks
Participate in customer meetings, progress reviews, and project discussions
Build and maintain relationships with customers to address concerns proactively
Coordinate communication among customers, suppliers, fabricators, system integrators, and project teams
Support change order management, technical clarifications, and project follow-up activities
Review supplier and subcontractor scope alignment with project specifications
Monitor supplier and fabrication progress and provide execution updates to stakeholders
Support inspections, FAT, and customer witness activities
Act as the local extension of the Global Hub Project Manager and execution team
Requisiti fondamentali
- Engineering degree or equivalent technical background
- 2–3 years of experience coordinating technical projects, customers, suppliers, or contractors
- Understanding of industrial systems, instrumentation, electrical, mechanical, or process engineering
- Ability to discuss technical requirements with customers and translate them into concrete actions
- Strong communication, organizational, and stakeholder management skills
- Basic understanding of commercial and project execution processes
- Professional proficiency in English
- Willingness to travel ~40% of the time
- Customer relationship building
- Effective communication across diverse audiences
- Collaborative mindset and teamwork
- Industrial systems knowledge
- Instrumentation
- Electrical or mechanical engineering understanding