Field Services Engineer (Remote)
We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in Italy, primarily in the Verona Region. we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.
You install, maintain, repair, and troubleshoot our industrial 3D printers at customer sites.
You act as a competent and reliable point of contact for our customers by delivering system introductions and basic training sessions.
Besides, you provide remote advice and technical support to customers and colleagues.
You support customers in service cases and manage requests through the escalation process.
As part of your development in the role, you participate in intensive in-house training on our machines and our technology at our sites in Germany.
Certification within electrical or mechanical engineering or a similar apprenticeship
Professional experience as a Field Service Technician or in a comparable technical service role, combined with confident customer interaction
Sound knowledge of complex industrial machinery, including electrical and mechanical components; ideally experience with laser application machinery
Good IT skills (SAP, MS Office applications)
Valid driver’s license
Willingness to travel within the EMEA region and to Germany for training purposes
Fluent in Italian and English language
Full-time, permanent position with flexibility in planning your schedule according to customer needs
Attractive compensation package including a performance-based annual premio at the end of the fiscal year
Company car that can be used privately
Valid driver’s license
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.
At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.
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You install, maintain, repair, and troubleshoot our industrial 3D printers at customer sites.
You act as a competent and reliable point of contact for our customers by delivering system introductions and basic training sessions.
Besides, you provide remote advice and technical support to customers and colleagues.
You support customers in service cases and manage requests through the escalation process.
As part of your development in the role, you participate in intensive in-house training on our machines and our technology at our sites in Germany.
Certification within electrical or mechanical engineering or a similar apprenticeship
Professional experience as a Field Service Technician or in a comparable technical service role, combined with confident customer interaction
Sound knowledge of complex industrial machinery, including electrical and mechanical components; ideally experience with laser application machinery
Good IT skills (SAP, MS Office applications)
Valid driver’s license
Willingness to travel within the EMEA region and to Germany for training purposes
Fluent in Italian and English language
Full-time, permanent position with flexibility in planning your schedule according to customer needs
Attractive compensation package including a performance-based annual premio at the end of the fiscal year
Company car that can be used privately
Valid driver’s license
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.
At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.
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