After Sales Area Manager
Position PurposeLe interessa questa possibilità?
Si candidi in fretta, è previsto un elevato volume di candidature.
Scorra verso il basso per leggere la descrizione completa.The Aftersales Area Manager is responsible for ensuring the implementation of policies, strategies for parts and services activities.The role, reporting to the Service Director, ensures the achievement of after-sales goals by implementing an approved national strategic plan acting as Aftersales Area manager for the assigned area (North Italy), acts as key contact between Renault Trucks market company and network regarding customer relations, spare parts & service, and supports the roll out and the implementation of Retail strategic plan.Key ResponsibilitiesSpare Parts activitiesSupervising of Network animation on spare parts salesNegotiating sales target with dealers (final decisions at hub level)Defining Action plans with dealers linked to parts business (incl. incentives & discount)Implementing marketing/ commercial plansDefining training needsService ActivitiesSupervision of Network animation related to service (workshop & warehouse) activitiesCustomer care (e.G.: active reception) ,Service qualityService efficiency & productivity (using DMS tool, methods, Workshop & Warehouse organization, etc)Business (marketing action dedicated to W&W;, etc)Build & animate Service action plansNegotiate Service target with dealersFollow up action plans on customer satisfaction and complaints based on KPIDefine training needsOn requests (from warranty contact), consulted on goodwill claims, involved on warranty auditsSupport roll out of tools upgrade and new projectsPrepare & secure operational plans (PO, BPR, etc)
and action plans with the field forceQualifications & ExperienceUniversity degree or equivalent professional experience.Experience in automotive and trucks, commercial vehicles and/or technical environments.Fluent in English, French is a plus.Key CompetenciesTechnical SkillsSales negotiationRenault Trucks services offerSpare Parts offer / Warehouse managementMarketing tools and methods (market & price analysis, promotion, sales promotion)Pilot business actions plans for Spare Parts; Service Quality; customer satisfaction)Coaching & advise to Spare Parts field force (integration - training –follow-up)Renault Trucks productsAudit & analysis : activities/organization performanceProvide organizations solutions (Warehouse - workshop)After sales Processes (Warranty, 24/7, Technical Operations for Safety, etc)Additional RequirementsAutonomy and ProactivityHolistic visionNegotiation & Effective Communication skillsEmpathyConflicts ManagementCustomer & Business FocusFlexibility (willing to travel)Organization skillsSense of entrepreneurshipStrong Passion and MotivationFluent in English, French is a plusLeadershipAre we a perfect match?
Are you somebody who strives to get the best out of people and processes?
Well, then you are a good match, and we want you to be part of our team!
We can't promise you an effortless job, but we can promise you some skilled colleagues and some truly exciting challenges to work with.North Italy (field role).
In line with our commitment to pay transparency and internal equity, the salary range for this position is € ****** – € ****** gross annual salary (RAL).
Final compensation will be determined based on the candidate's experience, competencies, and overall fit for the role.
The total reward package also includes a company car, in line with company policies, as well as an annual variable bonus opportunity.We value your data privacy and therefore do not accept applications via mail.Who We Are And What We Believe InWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.
Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.Applying to this job offers you the opportunity to join Volvo Group.
Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation.
We are passionate about what we do, and we thrive on teamwork.
We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society.
We want to contribute to a more sustainable future.
We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry.
We care for each other and value our work-life balance.
We are eager to learn and grow.
We think as entrepreneurs, we are empowered and fairly recognized for our contribution.
xysqume We are simple, pragmatic, committed and warm.
#J-*****-Ljbffr
Si candidi in fretta, è previsto un elevato volume di candidature.
Scorra verso il basso per leggere la descrizione completa.The Aftersales Area Manager is responsible for ensuring the implementation of policies, strategies for parts and services activities.The role, reporting to the Service Director, ensures the achievement of after-sales goals by implementing an approved national strategic plan acting as Aftersales Area manager for the assigned area (North Italy), acts as key contact between Renault Trucks market company and network regarding customer relations, spare parts & service, and supports the roll out and the implementation of Retail strategic plan.Key ResponsibilitiesSpare Parts activitiesSupervising of Network animation on spare parts salesNegotiating sales target with dealers (final decisions at hub level)Defining Action plans with dealers linked to parts business (incl. incentives & discount)Implementing marketing/ commercial plansDefining training needsService ActivitiesSupervision of Network animation related to service (workshop & warehouse) activitiesCustomer care (e.G.: active reception) ,Service qualityService efficiency & productivity (using DMS tool, methods, Workshop & Warehouse organization, etc)Business (marketing action dedicated to W&W;, etc)Build & animate Service action plansNegotiate Service target with dealersFollow up action plans on customer satisfaction and complaints based on KPIDefine training needsOn requests (from warranty contact), consulted on goodwill claims, involved on warranty auditsSupport roll out of tools upgrade and new projectsPrepare & secure operational plans (PO, BPR, etc)
and action plans with the field forceQualifications & ExperienceUniversity degree or equivalent professional experience.Experience in automotive and trucks, commercial vehicles and/or technical environments.Fluent in English, French is a plus.Key CompetenciesTechnical SkillsSales negotiationRenault Trucks services offerSpare Parts offer / Warehouse managementMarketing tools and methods (market & price analysis, promotion, sales promotion)Pilot business actions plans for Spare Parts; Service Quality; customer satisfaction)Coaching & advise to Spare Parts field force (integration - training –follow-up)Renault Trucks productsAudit & analysis : activities/organization performanceProvide organizations solutions (Warehouse - workshop)After sales Processes (Warranty, 24/7, Technical Operations for Safety, etc)Additional RequirementsAutonomy and ProactivityHolistic visionNegotiation & Effective Communication skillsEmpathyConflicts ManagementCustomer & Business FocusFlexibility (willing to travel)Organization skillsSense of entrepreneurshipStrong Passion and MotivationFluent in English, French is a plusLeadershipAre we a perfect match?
Are you somebody who strives to get the best out of people and processes?
Well, then you are a good match, and we want you to be part of our team!
We can't promise you an effortless job, but we can promise you some skilled colleagues and some truly exciting challenges to work with.North Italy (field role).
In line with our commitment to pay transparency and internal equity, the salary range for this position is € ****** – € ****** gross annual salary (RAL).
Final compensation will be determined based on the candidate's experience, competencies, and overall fit for the role.
The total reward package also includes a company car, in line with company policies, as well as an annual variable bonus opportunity.We value your data privacy and therefore do not accept applications via mail.Who We Are And What We Believe InWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.
Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.Applying to this job offers you the opportunity to join Volvo Group.
Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation.
We are passionate about what we do, and we thrive on teamwork.
We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society.
We want to contribute to a more sustainable future.
We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry.
We care for each other and value our work-life balance.
We are eager to learn and grow.
We think as entrepreneurs, we are empowered and fairly recognized for our contribution.
xysqume We are simple, pragmatic, committed and warm.
#J-*****-Ljbffr