Customer Service Representative
pIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
/p h3Customer Service Representative /h3 pFull Time Regular Full-Time Piacenza, Piacenza, IT /p p2 days ago Requisition ID: **** /p pSalary Range: €33,****** To €37,****** Annually /p pJAKKS Pacific is a leading designer, manufacturer and marketer of toys and costumes worldwide.
Headquartered in beautiful Santa Monica, with offices in the UK, Germany, Italy and Hong Kong, we make time to play every day by creating toys and costumes that excite children and enrich their lives.
/p pWe partner with the best and biggest companies in the entertainment industry — Disney, Sega, Warner Brothers, Nickelodeon, Nintendo and many more — and our products can be found in retail outlets around the world.
/p h3Primary Purpose of the Role /h3 pWe are looking for a Customer Service Representative to manage a portfolio of Italian customers.
This person will ensure excellent customer service throughout the entire process: from order receipt and processing, through coordination with internal warehouse emplo and product compliance, to the management of non-conformities received from the customer.
/p h3Key Duties and Responsibilities (other duties may be assigned) /h3 ul liProvide excellent customer service in writing, verbally and in person (when required) /li liWork with the Operations and Sales teams and the warehouse to understand the specific requirements of all new and existing customers and drive adherence to delivery requirements /li liEnsure orders are processed accurately, including working with internal departments to confirm that the correct item codes are listed on each customer purchase order and carefully checking prices /li liEnter orders into the JDE Oracle system (manual)
/li liAdhere to any stock allocations before releasing orders /li liEnsure that all products destined for EU retail partners comply with the EU Toy Safety Directive (TSD).
This involves checking that warnings in the required languages are applied by means of labels positioned appropriately on retail packaging /li liBe responsible for splitting, grouping and updating orders /li liEnsure orders are booked, picked, packed and shipped in accordance with customer guidelines /li liReview customer open orders weekly and share their status directly with customers and the Sales team /li liManage all open orders in JDE Oracle (e.g. changes to quantities, dates, prices, shipping month, etc.) /li /ul h3Key Relationships /h3 ul liExternal Customers /li liFinance Team /li liWarehouse Team /li /ul h3Key Performance Indicators /h3 ul liCommunicate regularly with Sales team to support business growth /li liManage reports accurately and submit them on time /li liMeet audit requirements relating to delivery documents and purchase orders /li /ul h3Education and Experience /h3 ul liExperience in order entry and a high level of accuracy are essential (training will be provided on the JDE Oracle system used by JAKKS to manage stock and orders) /li liPrevious experience working with colleagues whose first language is English /li liKnowledge of product barcodes and EU compliance requirements for supplying products to the retail sector /li liGood working knowledge of MS Excel and Outlook would be a considerable advantage /li liHigh school diploma /li /ul pl /p ul liA resilient and calm approach,
given the reactive and fast-paced nature of the business /li liExcellent communication skills and a positive, proactive attitude, with a willingness to go the extra mile /li liA team player who enjoys working in a close-knit team towards a common goal /li liAbility to work independently and on own initiative /li liHighly organized and dependable, with a systematic approach to work /li liProactive and determined in following issues through to resolution.
/li libCompensation /b: JAKKS Pacific offers a competitive salary.
Compensation for this role is commensurate with experience, qualifications, locations, and education and typically ranges from €33,000 - €37,000 /li /ul h3Company Overview /h3 pA leading designer and marketer of children's toys and consumer products, JAKKS Pacific® is always on the lookout for talented, bright and creative individuals to join our ever-growing team.
/p pBest known for our toy and entertainment products, JAKKS produces impressive and innovative products across multiple categories spanning from action figures, collectibles, and dolls, to high performance activity toys and vehicles, and let's not forget our deep portfolios of beloved licensed characters.
In other words, we work hard to make play more fun, and we believe it has paid off.
/p pIncluded in Fortune's 100 Fastest Growing Companies for four years in a row, and Forbes' 100 Best Small Companies for three years, JAKKS is an aggressive and passionate company, with a commitment to customers and a dedication to growing our business.
/p pOur goal is to continuously cultivate a talented and diverse workforce while providing a safe and productive work environment and an excellent career growth opportunity while working with a dynamic team who loves what they do and for a Company that ultimately makes children smile, play and succeed!
/p pJakks Pacific, Inc is an Equal Opportunity Employer.
/p pbNO RELOCATION ASSISTANCE IS PROVIDED WITH THIS POSITION /b /p #J-*****-Ljbffr
/p h3Customer Service Representative /h3 pFull Time Regular Full-Time Piacenza, Piacenza, IT /p p2 days ago Requisition ID: **** /p pSalary Range: €33,****** To €37,****** Annually /p pJAKKS Pacific is a leading designer, manufacturer and marketer of toys and costumes worldwide.
Headquartered in beautiful Santa Monica, with offices in the UK, Germany, Italy and Hong Kong, we make time to play every day by creating toys and costumes that excite children and enrich their lives.
/p pWe partner with the best and biggest companies in the entertainment industry — Disney, Sega, Warner Brothers, Nickelodeon, Nintendo and many more — and our products can be found in retail outlets around the world.
/p h3Primary Purpose of the Role /h3 pWe are looking for a Customer Service Representative to manage a portfolio of Italian customers.
This person will ensure excellent customer service throughout the entire process: from order receipt and processing, through coordination with internal warehouse emplo and product compliance, to the management of non-conformities received from the customer.
/p h3Key Duties and Responsibilities (other duties may be assigned) /h3 ul liProvide excellent customer service in writing, verbally and in person (when required) /li liWork with the Operations and Sales teams and the warehouse to understand the specific requirements of all new and existing customers and drive adherence to delivery requirements /li liEnsure orders are processed accurately, including working with internal departments to confirm that the correct item codes are listed on each customer purchase order and carefully checking prices /li liEnter orders into the JDE Oracle system (manual)
/li liAdhere to any stock allocations before releasing orders /li liEnsure that all products destined for EU retail partners comply with the EU Toy Safety Directive (TSD).
This involves checking that warnings in the required languages are applied by means of labels positioned appropriately on retail packaging /li liBe responsible for splitting, grouping and updating orders /li liEnsure orders are booked, picked, packed and shipped in accordance with customer guidelines /li liReview customer open orders weekly and share their status directly with customers and the Sales team /li liManage all open orders in JDE Oracle (e.g. changes to quantities, dates, prices, shipping month, etc.) /li /ul h3Key Relationships /h3 ul liExternal Customers /li liFinance Team /li liWarehouse Team /li /ul h3Key Performance Indicators /h3 ul liCommunicate regularly with Sales team to support business growth /li liManage reports accurately and submit them on time /li liMeet audit requirements relating to delivery documents and purchase orders /li /ul h3Education and Experience /h3 ul liExperience in order entry and a high level of accuracy are essential (training will be provided on the JDE Oracle system used by JAKKS to manage stock and orders) /li liPrevious experience working with colleagues whose first language is English /li liKnowledge of product barcodes and EU compliance requirements for supplying products to the retail sector /li liGood working knowledge of MS Excel and Outlook would be a considerable advantage /li liHigh school diploma /li /ul pl /p ul liA resilient and calm approach,
given the reactive and fast-paced nature of the business /li liExcellent communication skills and a positive, proactive attitude, with a willingness to go the extra mile /li liA team player who enjoys working in a close-knit team towards a common goal /li liAbility to work independently and on own initiative /li liHighly organized and dependable, with a systematic approach to work /li liProactive and determined in following issues through to resolution.
/li libCompensation /b: JAKKS Pacific offers a competitive salary.
Compensation for this role is commensurate with experience, qualifications, locations, and education and typically ranges from €33,000 - €37,000 /li /ul h3Company Overview /h3 pA leading designer and marketer of children's toys and consumer products, JAKKS Pacific® is always on the lookout for talented, bright and creative individuals to join our ever-growing team.
/p pBest known for our toy and entertainment products, JAKKS produces impressive and innovative products across multiple categories spanning from action figures, collectibles, and dolls, to high performance activity toys and vehicles, and let's not forget our deep portfolios of beloved licensed characters.
In other words, we work hard to make play more fun, and we believe it has paid off.
/p pIncluded in Fortune's 100 Fastest Growing Companies for four years in a row, and Forbes' 100 Best Small Companies for three years, JAKKS is an aggressive and passionate company, with a commitment to customers and a dedication to growing our business.
/p pOur goal is to continuously cultivate a talented and diverse workforce while providing a safe and productive work environment and an excellent career growth opportunity while working with a dynamic team who loves what they do and for a Company that ultimately makes children smile, play and succeed!
/p pJakks Pacific, Inc is an Equal Opportunity Employer.
/p pbNO RELOCATION ASSISTANCE IS PROVIDED WITH THIS POSITION /b /p #J-*****-Ljbffr