Customer Support, Italian Speaking (Rimini Based, Italy)
Key Responsibilities:
Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
Coordinate and process offline requests in a timely and efficient manner
Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
Operate multiple online systems simultaneously while delivering high-quality service
Take full responsibility for resolving operational and administrative cases from A to Z
Job Qualifications: Service oriented persona with high communication skills, fluent in English and Italian
Independent, self-motivated, patience, and goal-oriented work style, solving problems
Can control and lead multiple tasks, activating all resources to efficiency solve cases
Experience working B2B with travel agents/ business professional is a big plus!
Ability to adapt quickly to new technologies, products/system, and company procedures
Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
Coordinate and process offline requests in a timely and efficient manner
Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
Operate multiple online systems simultaneously while delivering high-quality service
Take full responsibility for resolving operational and administrative cases from A to Z
Job Qualifications: Service oriented persona with high communication skills, fluent in English and Italian
Independent, self-motivated, patience, and goal-oriented work style, solving problems
Can control and lead multiple tasks, activating all resources to efficiency solve cases
Experience working B2B with travel agents/ business professional is a big plus!
Ability to adapt quickly to new technologies, products/system, and company procedures