Growth Csm: Upsell, Renewals & Growth (Italian)
pp Florence Office (2+ days in office) | ? 40hrs per week /ph3strong? This is what you tell people at parties /strong /h3pWe didn't become Europe's leading e-commerce shipping platform by playing it safe.
Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies.
Helping them ship smarter, grow faster, and actually get shit done for their customers.
Boring logistics?
Not here.
We're building the platform that solves shipping, at scale, globally!
/ppCustomer success at Sendcloud isn't about managing accounts — it's about growing them.
As a Growth CSM, you'll scan the whole Italian customer base for opportunities in commercial expansion.
This is a role where strong relationships and sharp commercial instincts go hand in hand, and where your results directly shape Sendcloud's revenue trajectory.
/ph3 What you'll do /h3ullipYour commercial instincts drive revenue growth within the existing customer base, identifying opportunities before customers have articulated them.
/p /lilipDrive upsell and cross-sell conversations by identifying expansion signals in your accounts and translating customer data into actionable revenue opportunities.
/p /lilipLead renewal processes with confidence — using relationship depth and platform data to hit retention targets and reduce churn.
/p /lilipBuild personalised engagement strategies for each customer segment, ensuring the right outreach reaches the right customer at the right moment.
/p /lilipCollaborate across departments to turn your own ideas or company initiatives into impactful successes,
ensuring alignment and smooth execution.
/p /lilipContribute to the playbooks, processes, and tooling that scale customer success across the team — not just your own book of business.
/p /li /ulh3? What you bring to the table /h3pstrongPersonally /strong /pullipYou're commercially curious — you don't just want customers to stay, you want them to grow, and you take ownership of making that happen.
/p /lilipYou balance warmth with directness: you build trust quickly and use that trust to have honest, value-driven conversations.
/p /lilipYou thrive managing your own book of business — setting your own priorities, tracking your own metrics, and holding yourself accountable to results.
/p /li /ulpstrongProfessionally /strong /pullip1–2 years of experience in Customer Success, account management, or a commercial role — ideally in SaaS, logistics, or e-commerce.
/p /lilipBachelor's degree or equivalent, preferably in a commercial or business-related field.
That said, we place more value on your drive to grow.
/p /lilipA demonstrated track record of managing renewals and hitting expansion or upsell targets.
/p /lilipFluent in Italian and English,
both written and spoken.
/p /lilipComfortable working with CRM and CS platforms (Hubspot, Gainsight, or similar) to manage pipeline and monitor account health.
/p /li /ulh3strong?? Our Values /strong /h3ullipstrong No bullshit: /strongBig egos suck.
Be open, honest and transparent.
Share your mistakes openly and learn from them.
Don't just talk about problems, solve them.
/p /lilipstrong Grow win: /strongBe highly curious, adaptable proactive.
Embrace discomfort and change.
Keep an open mindset and learn from others.
You invest in our growth, so we invest in yours.
/p /lilipstrong Have fun: /strongWork hard, laugh harder.
Not everything has to be serious.
Be yourself, especially if you're the good kind of crazy.
Sendcloud is an adventure, not a corporate maze, enjoy the ride.
/p /li /ulh3strong Benefits /strong /h3p strongSalary /strong - Starting from €31,500 up to €42,000 annually, depending on level and experience, plus an uncapped premio tied to individual performance.
/ppstrong? Brain Benefits /strong- €2,000 learning budget · Courses, certifications conferences ·brGrowth in an international team /ppstrong Time Benefits /strong- 28 days of paid vacations per year · Extra day off on your birthday ·brSwap public holidays for meaningful ones /ppstrong Home Benefits - /strongFlexible hybrid model (2+ days/week in office) · €500 home officebrbudget /ppstrong? Future Benefits /strong- Pension scheme · Employee discount programs /p /p #J-*****-Ljbffr
Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies.
Helping them ship smarter, grow faster, and actually get shit done for their customers.
Boring logistics?
Not here.
We're building the platform that solves shipping, at scale, globally!
/ppCustomer success at Sendcloud isn't about managing accounts — it's about growing them.
As a Growth CSM, you'll scan the whole Italian customer base for opportunities in commercial expansion.
This is a role where strong relationships and sharp commercial instincts go hand in hand, and where your results directly shape Sendcloud's revenue trajectory.
/ph3 What you'll do /h3ullipYour commercial instincts drive revenue growth within the existing customer base, identifying opportunities before customers have articulated them.
/p /lilipDrive upsell and cross-sell conversations by identifying expansion signals in your accounts and translating customer data into actionable revenue opportunities.
/p /lilipLead renewal processes with confidence — using relationship depth and platform data to hit retention targets and reduce churn.
/p /lilipBuild personalised engagement strategies for each customer segment, ensuring the right outreach reaches the right customer at the right moment.
/p /lilipCollaborate across departments to turn your own ideas or company initiatives into impactful successes,
ensuring alignment and smooth execution.
/p /lilipContribute to the playbooks, processes, and tooling that scale customer success across the team — not just your own book of business.
/p /li /ulh3? What you bring to the table /h3pstrongPersonally /strong /pullipYou're commercially curious — you don't just want customers to stay, you want them to grow, and you take ownership of making that happen.
/p /lilipYou balance warmth with directness: you build trust quickly and use that trust to have honest, value-driven conversations.
/p /lilipYou thrive managing your own book of business — setting your own priorities, tracking your own metrics, and holding yourself accountable to results.
/p /li /ulpstrongProfessionally /strong /pullip1–2 years of experience in Customer Success, account management, or a commercial role — ideally in SaaS, logistics, or e-commerce.
/p /lilipBachelor's degree or equivalent, preferably in a commercial or business-related field.
That said, we place more value on your drive to grow.
/p /lilipA demonstrated track record of managing renewals and hitting expansion or upsell targets.
/p /lilipFluent in Italian and English,
both written and spoken.
/p /lilipComfortable working with CRM and CS platforms (Hubspot, Gainsight, or similar) to manage pipeline and monitor account health.
/p /li /ulh3strong?? Our Values /strong /h3ullipstrong No bullshit: /strongBig egos suck.
Be open, honest and transparent.
Share your mistakes openly and learn from them.
Don't just talk about problems, solve them.
/p /lilipstrong Grow win: /strongBe highly curious, adaptable proactive.
Embrace discomfort and change.
Keep an open mindset and learn from others.
You invest in our growth, so we invest in yours.
/p /lilipstrong Have fun: /strongWork hard, laugh harder.
Not everything has to be serious.
Be yourself, especially if you're the good kind of crazy.
Sendcloud is an adventure, not a corporate maze, enjoy the ride.
/p /li /ulh3strong Benefits /strong /h3p strongSalary /strong - Starting from €31,500 up to €42,000 annually, depending on level and experience, plus an uncapped premio tied to individual performance.
/ppstrong? Brain Benefits /strong- €2,000 learning budget · Courses, certifications conferences ·brGrowth in an international team /ppstrong Time Benefits /strong- 28 days of paid vacations per year · Extra day off on your birthday ·brSwap public holidays for meaningful ones /ppstrong Home Benefits - /strongFlexible hybrid model (2+ days/week in office) · €500 home officebrbudget /ppstrong? Future Benefits /strong- Pension scheme · Employee discount programs /p /p #J-*****-Ljbffr