Supervisor, Patient Access Full Time Bascom Palmer Eye Institute | Naples, Fl
pThe University of Miami, Bascom Palmer Eye Institute, has an exciting tempo pieno opportunity for a Supervisor, Patient Access (On-Site) in Naples, Florida.
The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice- based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.
/ph3CORE JOB FUNCTIONS /h3ulliObtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
/liliOrients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
/liliEnsures that staff members adhere to all established policies and procedures.
/liliAssists with planning, organizing, and scheduling to accommodate daily expected volumes.
/liliCommunicates any patient flow issues to appropriate managing staff.
/liliVerifies patient demographic and insurance information, and edits information, as necessary.
/liliExplains consent for treatment, financial liability, and HIPPA to patients.
/liliInitiates performance management processes to address on-going performance issues.
/liliMakes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
/liliIdentifies and recommends process changes that will improve overall performance and efficiency of the registration process.
/liliEstablishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
/liliEnsures employees are trained on controls within the function and on University policy and procedures.
/liliMonitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials /liliMaintains harmonious and collaborative working relationship with all healthcare team members.
/liliAdheres to University and unit-level policies and procedures and safeguards University assets.
/li /ulpThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
/ph3CORE QUALIFICATIONS /h3pEducation: High School diploma or equivalent /ppExperience: Minimum 4 years of relevant experience /ppKnowledge, Skills and Attitudes: /pulliAbility to maintain effective interpersonal relationships.
/liliCommitment to the University's core values.
/liliAbility to direct, manage, implement, and evaluate department operations.
/liliAbility to establish department goals and objectives that support the strategic plan.
/liliAbility to effectively plan, delegate and/or supervise the work of others.
/liliAbility to lead, motivate, develop, and train others.
/liliProficiency in computer software (i.e.,
Microsoft Office /li /ulh3DEPARTMENT ADDENDUM /h3olliSupervises the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology.
/liliCoordinates wide range of functions from prearrival to discharge services.
/liliObtains, confirms, and accurately enters demographic, financial, and clinical HIPAA protected information.
/liliAssists patients in navigating self-serve technology options in person or remotely.
/liliPerforms pre-service validation prior to patient's appointment for in person or virtual visits.
/liliConducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on multiple consents, assignment of benefits, and notices including but not limited to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance, ABNs, and MSPQ, prior to services being rendered.
/liliProvides financial counseling services at check-in, creates estimates, explains benefits, and notifies patients of self-pay liabilities including previous balances, and collects funds.
/liliCollaborates with providers and clinical schedulers in coordinating and scheduling complex follow up care onsite or remotely.
/liliHandles a high volume of inbound and outbound calls to and from patients and customers, listening to customers' needs and providing helpful solutions.
/liliProcesses transactions quickly and accurately in a fast-paced environment.
/liliProcesses large amounts of currency and performs end of day cash-drawer reconciliation, including bank deposits.
/liliInterfaces effectively with all members of the healthcare team.
/liliMeets all established key performance indicators: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
/liliMaintains a close working relationship with all members of the clinical team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers.
/liliLiaison between internal departments to facilitate patient flow.
/liliMonitors staff productivity and quality of work through proactive review of key performance indicators.
/liliDevelops processes and tools utilizing performance metrics to evaluate operations, identify trends, determine areas of opportunity, and provide meaningful feedback to staff.
/liliWork queue management and resolution.
/liliMust be comfortable with uncertainty and ready to pivot as the environment requires.
/liliPerform TALK evaluations, new hire 90 day-evaluations, and competency assessments.
/liliParticipate in projects, process improvement,
and strategic initiatives to include technology implementation/optimization, workflow development/redesign, development of new processes and standards, etc.
/liliMonitor and ensure compliance with departmental and organizational policies, procedures, and initiatives.
/liliCollaborate with administrative and clinical disciplines to ensure compliance with educational and operational strategies.
/liliCollaborates in incorporating patient and family-centered care service delivery, education, and orientation programs.
/liliAbility to navigate multiple systems simultaneously and independently service staff and customers promptly in a fast paced, constantly changing environment.
/liliKnowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
/liliAbility to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
/li /olpThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
/ppUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
/ppAs an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.
/ppOur physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.
/ppOur tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.
/ppWe're the challenge you've been looking for.
/ppThe University of Miami is an Equal Opportunity Employer.
/ppApplicants and employees are protected from discrimination based on certain categories protected by Federal law.
/ppJob Status: Full time Employee Type: Staff /ppThe mission of the University of Miami is to transform lives through education, research, innovation, and service.
/ppA vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ('UHealth') have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.
/ppVisit welcome.miami.edu/about-um to learn more about our points of pride.
/ppThe University ranks No. 55 on U.S. News World Report's **** Best Colleges list and ranked No. 49 in the **** Wall Street Journal/Times Higher Education College Rankings.
/ppBascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.
/ppSylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in ****.
/ppThe University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in ****.
/ppWith more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
/ppThe University of Miami is an Equal Opportunity Employer.
/ppApplicants and employees are protected from discrimination based on certain categories protected by Federal law.
/p #J-*****-Ljbffr
The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice- based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.
/ph3CORE JOB FUNCTIONS /h3ulliObtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
/liliOrients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
/liliEnsures that staff members adhere to all established policies and procedures.
/liliAssists with planning, organizing, and scheduling to accommodate daily expected volumes.
/liliCommunicates any patient flow issues to appropriate managing staff.
/liliVerifies patient demographic and insurance information, and edits information, as necessary.
/liliExplains consent for treatment, financial liability, and HIPPA to patients.
/liliInitiates performance management processes to address on-going performance issues.
/liliMakes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
/liliIdentifies and recommends process changes that will improve overall performance and efficiency of the registration process.
/liliEstablishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
/liliEnsures employees are trained on controls within the function and on University policy and procedures.
/liliMonitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials /liliMaintains harmonious and collaborative working relationship with all healthcare team members.
/liliAdheres to University and unit-level policies and procedures and safeguards University assets.
/li /ulpThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
/ph3CORE QUALIFICATIONS /h3pEducation: High School diploma or equivalent /ppExperience: Minimum 4 years of relevant experience /ppKnowledge, Skills and Attitudes: /pulliAbility to maintain effective interpersonal relationships.
/liliCommitment to the University's core values.
/liliAbility to direct, manage, implement, and evaluate department operations.
/liliAbility to establish department goals and objectives that support the strategic plan.
/liliAbility to effectively plan, delegate and/or supervise the work of others.
/liliAbility to lead, motivate, develop, and train others.
/liliProficiency in computer software (i.e.,
Microsoft Office /li /ulh3DEPARTMENT ADDENDUM /h3olliSupervises the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology.
/liliCoordinates wide range of functions from prearrival to discharge services.
/liliObtains, confirms, and accurately enters demographic, financial, and clinical HIPAA protected information.
/liliAssists patients in navigating self-serve technology options in person or remotely.
/liliPerforms pre-service validation prior to patient's appointment for in person or virtual visits.
/liliConducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on multiple consents, assignment of benefits, and notices including but not limited to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance, ABNs, and MSPQ, prior to services being rendered.
/liliProvides financial counseling services at check-in, creates estimates, explains benefits, and notifies patients of self-pay liabilities including previous balances, and collects funds.
/liliCollaborates with providers and clinical schedulers in coordinating and scheduling complex follow up care onsite or remotely.
/liliHandles a high volume of inbound and outbound calls to and from patients and customers, listening to customers' needs and providing helpful solutions.
/liliProcesses transactions quickly and accurately in a fast-paced environment.
/liliProcesses large amounts of currency and performs end of day cash-drawer reconciliation, including bank deposits.
/liliInterfaces effectively with all members of the healthcare team.
/liliMeets all established key performance indicators: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
/liliMaintains a close working relationship with all members of the clinical team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers.
/liliLiaison between internal departments to facilitate patient flow.
/liliMonitors staff productivity and quality of work through proactive review of key performance indicators.
/liliDevelops processes and tools utilizing performance metrics to evaluate operations, identify trends, determine areas of opportunity, and provide meaningful feedback to staff.
/liliWork queue management and resolution.
/liliMust be comfortable with uncertainty and ready to pivot as the environment requires.
/liliPerform TALK evaluations, new hire 90 day-evaluations, and competency assessments.
/liliParticipate in projects, process improvement,
and strategic initiatives to include technology implementation/optimization, workflow development/redesign, development of new processes and standards, etc.
/liliMonitor and ensure compliance with departmental and organizational policies, procedures, and initiatives.
/liliCollaborate with administrative and clinical disciplines to ensure compliance with educational and operational strategies.
/liliCollaborates in incorporating patient and family-centered care service delivery, education, and orientation programs.
/liliAbility to navigate multiple systems simultaneously and independently service staff and customers promptly in a fast paced, constantly changing environment.
/liliKnowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
/liliAbility to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
/li /olpThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
/ppUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
/ppAs an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.
/ppOur physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.
/ppOur tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.
/ppWe're the challenge you've been looking for.
/ppThe University of Miami is an Equal Opportunity Employer.
/ppApplicants and employees are protected from discrimination based on certain categories protected by Federal law.
/ppJob Status: Full time Employee Type: Staff /ppThe mission of the University of Miami is to transform lives through education, research, innovation, and service.
/ppA vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ('UHealth') have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.
/ppVisit welcome.miami.edu/about-um to learn more about our points of pride.
/ppThe University ranks No. 55 on U.S. News World Report's **** Best Colleges list and ranked No. 49 in the **** Wall Street Journal/Times Higher Education College Rankings.
/ppBascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.
/ppSylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in ****.
/ppThe University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in ****.
/ppWith more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
/ppThe University of Miami is an Equal Opportunity Employer.
/ppApplicants and employees are protected from discrimination based on certain categories protected by Federal law.
/p #J-*****-Ljbffr