Mandarin Customer Support Specialist (On-Site, Italy)
pFinale Ligure, Province of Savona, Italy /ph3About the job Customer Support Mandarin Speaker /h3pWe are looking for a detail-oriented and customer-focused strongMandarin-speaking Customer Support Executive /strong to join our team.
This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.
/ppLocation: On-sitebrVisa Support: ProvidedbrEmployment Type: Full-time /ph3What You'll Do /h3ulliHandle and support Sales Executives' requests while resolving customer issues efficiently /liliEnsure all processes align with pricing guidelines, company policies, and regulations /liliVerify sales information on every interaction to ensure accuracy and compliance /liliManage and resolve first-level sales escalations /liliFollow up daily on unresolved cases until full resolution /liliDeliver professional and high-quality support to external customers /liliCreate a positive,
customer-friendly experience through effective communication /liliProvide timely, accurate assistance while maintaining integrity and adherence to SOPs /li /ulh3What We're Looking For /h3ulliFluent in strongMandarin /strong and good command of English /liliStrong verbal and written communication skills /liliDetail-oriented with strong problem-solving ability /liliAbility to handle pressure and manage multiple cases simultaneously /liliCustomer-first mindset with a professional attitude /liliPrior experience in customer support or sales support is a plus (not mandatory) /li /ulh3What We Offer /h3pCompetitive salary packagebrFull visa and relocation supportbrCareer growth in an international environmentbrStructured training and onboarding /p #J-*****-Ljbffr
This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.
/ppLocation: On-sitebrVisa Support: ProvidedbrEmployment Type: Full-time /ph3What You'll Do /h3ulliHandle and support Sales Executives' requests while resolving customer issues efficiently /liliEnsure all processes align with pricing guidelines, company policies, and regulations /liliVerify sales information on every interaction to ensure accuracy and compliance /liliManage and resolve first-level sales escalations /liliFollow up daily on unresolved cases until full resolution /liliDeliver professional and high-quality support to external customers /liliCreate a positive,
customer-friendly experience through effective communication /liliProvide timely, accurate assistance while maintaining integrity and adherence to SOPs /li /ulh3What We're Looking For /h3ulliFluent in strongMandarin /strong and good command of English /liliStrong verbal and written communication skills /liliDetail-oriented with strong problem-solving ability /liliAbility to handle pressure and manage multiple cases simultaneously /liliCustomer-first mindset with a professional attitude /liliPrior experience in customer support or sales support is a plus (not mandatory) /li /ulh3What We Offer /h3pCompetitive salary packagebrFull visa and relocation supportbrCareer growth in an international environmentbrStructured training and onboarding /p #J-*****-Ljbffr