Customer Service Specialist
The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
HOW WILL YOU MAKE AN IMPACT?
-
- Managing customer requests through SAP Portal.
- Monitoring requests and resolving customer concerns promptly.
- Coordinating with internal teams (technicians, R&D;, logistics) to ensure timely responses.
- Managing documentation and reports related to after-sales activities.
- Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
- Supporting the development of tailored solutions based on customer needs.
- Review the internal processes applying the continuous improvement approach.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
-
- Degree in Economics, Management Engineering,
or related fields.
- Previous experience in buying/logistic/e-commerce management/planning activities.
- Fluency in English (B2+); knowledge of other languages will be considered a plus.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and attention to detail.
- Strong organizational skills and ability to manage different tasks. xysqume
- Good knowledge of Microsoft Excel and ERP tools (SAP or similar).
YOUR JOURNEY WITH US
You Will Be Involved In The Following Interviews Process
-
- Interview with Talent Acquisition Team
- Interview with Hiring Manager
- Interview with Function Director and HR Manager
What We Offer
-
- CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei
- Livello Impiegato
- Contratto a tempo indeterminato
- Full time
- Salary range: 30.000€ - 35.000€
- Learning & Development Opportunities
- Welfare Policy
- Ticket Restaurant
- Premio (if applicable)
#J-18808-Ljbffr
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
HOW WILL YOU MAKE AN IMPACT?
-
- Managing customer requests through SAP Portal.
- Monitoring requests and resolving customer concerns promptly.
- Coordinating with internal teams (technicians, R&D;, logistics) to ensure timely responses.
- Managing documentation and reports related to after-sales activities.
- Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
- Supporting the development of tailored solutions based on customer needs.
- Review the internal processes applying the continuous improvement approach.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
-
- Degree in Economics, Management Engineering,
or related fields.
- Previous experience in buying/logistic/e-commerce management/planning activities.
- Fluency in English (B2+); knowledge of other languages will be considered a plus.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and attention to detail.
- Strong organizational skills and ability to manage different tasks. xysqume
- Good knowledge of Microsoft Excel and ERP tools (SAP or similar).
YOUR JOURNEY WITH US
You Will Be Involved In The Following Interviews Process
-
- Interview with Talent Acquisition Team
- Interview with Hiring Manager
- Interview with Function Director and HR Manager
What We Offer
-
- CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei
- Livello Impiegato
- Contratto a tempo indeterminato
- Full time
- Salary range: 30.000€ - 35.000€
- Learning & Development Opportunities
- Welfare Policy
- Ticket Restaurant
- Premio (if applicable)
#J-18808-Ljbffr