Customer Account Manager
Company Description Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Ref ID: JR0088284 Ready to redefine how people access daily essentials? As a Senior Account Manager for Q-Commerce, you'll own and grow one of Glovo's most exciting and dynamic spaces — partnering with top brands and driving rapid expansion across high-demand categories like pharmacies, beauty, pet care, and beyond. You'll be the driving force behind partner growth, commercial performance, and long-term success. This is your opportunity to build something big, fast: high autonomy, high impact, and a clear voice at the table as we shape the future of on-demand retail. If you're commercially sharp, data-driven, and love scaling partnerships from the ground up — this role's got your name on it. Establish excellent relationships with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement (partner meetings and business reviews). Evaluate, follow up, and build reports on your portfolio and KPIs periodically, taking targeted actions to hit your goals and company OKRs. Design and execute joint business plans to grow partner accounts through promotional negotiations, marketing activations, and catalog performance (top-selling items, AOV, conversion rate, cross-selling, and upselling). Grow revenue through commercial renegotiations and asset monetization. Enhance operational efficiency across partner accounts to ensure consistent, high-quality customer delivery. 3–5 years of experience in sales, account management, or business development. Experience in e-commerce, Q-Commerce, FMCG,
or fast-paced tech environments. Proactive, data-driven mindset with a strong bias for action. Strong commercial acumen — ability to translate GMV into media value, pitch bundled solutions, and navigate objections. Exceptional communication skills across all levels, from cross-functional internal stakeholders to external C-suite partners. Full professional proficiency in Italian and English. An enticing equity plan that lets you own a piece of the action. Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year Enhanced parental leave, and office-based nursery. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. This is why we are committed to providing equal opportunities to talent from all backgrounds
- all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Delve into our culture by taking a peek at our Instagram and check out our Linked In and website
or fast-paced tech environments. Proactive, data-driven mindset with a strong bias for action. Strong commercial acumen — ability to translate GMV into media value, pitch bundled solutions, and navigate objections. Exceptional communication skills across all levels, from cross-functional internal stakeholders to external C-suite partners. Full professional proficiency in Italian and English. An enticing equity plan that lets you own a piece of the action. Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year Enhanced parental leave, and office-based nursery. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. This is why we are committed to providing equal opportunities to talent from all backgrounds
- all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Delve into our culture by taking a peek at our Instagram and check out our Linked In and website