Front Office Manager
Casa Monti is hiring through Hosco in Rome.
Controlli attentamente tutta la documentazione richiesta per la candidatura prima di fare clic sul pulsante apposito in fondo a questa descrizione.
Yourmaintasks:
- BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
- Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
- Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests
- Checkandfollowuponallreservations
- Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
- Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
- ManageFrontOfficeschedules
- ProvidetrainingforFrontOfficeteams
- Givetoursoftheestablishmenttoprofessionalsandcustomers
- Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
- EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
- Controlandmonitoraccountsreceivable
- Developthehotel'sturnoverthroughupsellactions
- Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
- Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
- ParticipateinandleadHeadofDepartmentmeetings
- Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment
Skillsrequired:
- Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition
- FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition
- Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments
- Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction
Professionalskills:
- Stressandprioritymanagement
- Excellentreceptionandcustomerrelationsskills
- Attentiontodetailandcustomersatisfaction xysqume
- Speedandreliabilityofexecution
- Anabilitytolistentocustomers
- Strongteamspirit
- FluencyinspokenandwrittenEnglishisessential
- Asecondforeignlanguageisaplus
Requiredqualities:
- Organisedandrigorous
- Initiativeandtheabilitytoputforwardproposals
- Versatility,adaptabilityandavailabilitý
- Involvementandcommitment
- Discretionandhonestý
- Positiveandpleasantattitude
- Excellentpresentation
Please see the full vacancy for the benefits offered by Casa Monti.
Controlli attentamente tutta la documentazione richiesta per la candidatura prima di fare clic sul pulsante apposito in fondo a questa descrizione.
Yourmaintasks:
- BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
- Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
- Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests
- Checkandfollowuponallreservations
- Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
- Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
- ManageFrontOfficeschedules
- ProvidetrainingforFrontOfficeteams
- Givetoursoftheestablishmenttoprofessionalsandcustomers
- Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
- EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
- Controlandmonitoraccountsreceivable
- Developthehotel'sturnoverthroughupsellactions
- Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
- Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
- ParticipateinandleadHeadofDepartmentmeetings
- Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment
Skillsrequired:
- Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition
- FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition
- Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments
- Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction
Professionalskills:
- Stressandprioritymanagement
- Excellentreceptionandcustomerrelationsskills
- Attentiontodetailandcustomersatisfaction xysqume
- Speedandreliabilityofexecution
- Anabilitytolistentocustomers
- Strongteamspirit
- FluencyinspokenandwrittenEnglishisessential
- Asecondforeignlanguageisaplus
Requiredqualities:
- Organisedandrigorous
- Initiativeandtheabilitytoputforwardproposals
- Versatility,adaptabilityandavailabilitý
- Involvementandcommitment
- Discretionandhonestý
- Positiveandpleasantattitude
- Excellentpresentation
Please see the full vacancy for the benefits offered by Casa Monti.