Business Analyst, Global Solutions & Risk Compliance (GSRC)
h3Business Analyst, Global Solutions Risk Compliance (GSRC) /h3 pAmazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. /p pWe are seeking a highly skilled Support Engineer to provide advanced technical support for our data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills in data analysis and business intelligence solutions /p h3Key job responsibilities /h3 ul liServe as the primary escalation point for complex data and technical issues /li liMonitor and optimize BI platform performance /li liInvestigate and resolve sophisticated problems with data pipelines /li liCollaborate with data engineering,
analytics and development teams to identify and implement solutions for product issues /li liCreate and maintain detailed technical documentation and knowledge base articles /li liProvide guidance on best practices for report development /li liParticipate in on-call rotations for critical data support needs /li liConduct root cause analysis for significant data incidents /li liDevelop and implement proactive measures to prevent recurring issues /li liContribute to the improvement of BI support processes and procedures /li liLiaison between support data engineering, analytics and development teams to ensure effective communication /li liSupport data modeling and visualization standards /li /ul h3Technical Skills /h3 ul liDatabase management and SQL – Query optimization, Data modeling, Performance Tuning /li liData visualization tools expertise (e.g., Quicksight, PowerBI, Tableau, Looker etc.) /li liETL/ELT process and optimization knowledge – Data pipeline design, Data warehouse concepts, Data quality management /li liAdvanced troubleshooting and debugging techniques /li liData security and governance best practices - Data access controls, Compliance requirements, Data privacy standards /li /ul h3Secondary Technical Skills /h3 ul liData and API integrations /li liScripting and automation (e.g., PowerShell, Python, Bash) /li liNetworking protocols and configurations /li liIn-depth knowledge of operating systems (Windows, Linux, macOS)
/li /ul h3Basic Qualifications /h3 ul liExperience identifying and resolving complex issues /li liBachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field /li li1+ years of experience in BI/technical support roles. /li liStrong understanding of relevant technologies and systems /li liExperience with BI/DE ticketing systems and support processes /li liExcellent problem-solving and analytical skills /li liStrong verbal and written communication abilities /li /ul h3Preferred Qualifications /h3 ul liMaster's degree in a relevant technical field /li liIndustry-recognized certifications (e.g., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications) /li liKnowledge of one or more programming languages /li liFamiliarity with cloud technologies (AWS, Azure, GCP) /li liExperience with performance analysis and optimization /li liExperience in a SaaS or enterprise software environment /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. /p #J-18808-Ljbffr
analytics and development teams to identify and implement solutions for product issues /li liCreate and maintain detailed technical documentation and knowledge base articles /li liProvide guidance on best practices for report development /li liParticipate in on-call rotations for critical data support needs /li liConduct root cause analysis for significant data incidents /li liDevelop and implement proactive measures to prevent recurring issues /li liContribute to the improvement of BI support processes and procedures /li liLiaison between support data engineering, analytics and development teams to ensure effective communication /li liSupport data modeling and visualization standards /li /ul h3Technical Skills /h3 ul liDatabase management and SQL – Query optimization, Data modeling, Performance Tuning /li liData visualization tools expertise (e.g., Quicksight, PowerBI, Tableau, Looker etc.) /li liETL/ELT process and optimization knowledge – Data pipeline design, Data warehouse concepts, Data quality management /li liAdvanced troubleshooting and debugging techniques /li liData security and governance best practices - Data access controls, Compliance requirements, Data privacy standards /li /ul h3Secondary Technical Skills /h3 ul liData and API integrations /li liScripting and automation (e.g., PowerShell, Python, Bash) /li liNetworking protocols and configurations /li liIn-depth knowledge of operating systems (Windows, Linux, macOS)
/li /ul h3Basic Qualifications /h3 ul liExperience identifying and resolving complex issues /li liBachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field /li li1+ years of experience in BI/technical support roles. /li liStrong understanding of relevant technologies and systems /li liExperience with BI/DE ticketing systems and support processes /li liExcellent problem-solving and analytical skills /li liStrong verbal and written communication abilities /li /ul h3Preferred Qualifications /h3 ul liMaster's degree in a relevant technical field /li liIndustry-recognized certifications (e.g., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications) /li liKnowledge of one or more programming languages /li liFamiliarity with cloud technologies (AWS, Azure, GCP) /li liExperience with performance analysis and optimization /li liExperience in a SaaS or enterprise software environment /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. /p #J-18808-Ljbffr