Jr. Product Support Engineer
Technical problem-solving. System reliability. Continuous innovation.Per essere preso/a in considerazione per un colloquio, la preghiamo di assicurarsi che la sua candidatura sia pienamente in linea con le specifiche del lavoro riportate di seguito.If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.Who We AreNEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.What You'll DoYou'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.Provide technical support for company applications, production systems, and technology platformsTroubleshoot application errors, software defects, performance issues, and system outagesMonitor production systems, servers, and infrastructure to maintain availability and reliabilityRespond to system alerts and technical incidents, escalating complex issues when necessaryCollaborate with engineers and developers to investigate problems and implement solutionsAssist with Windows- and Linux-based system maintenance, updates, configurations,
and troubleshootingSupport network connectivity, system performance, backup, recovery, and security activitiesAssist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processesParticipate in testing and implementing application updates and system enhancementsMaintain technical documentation, incident reports, and operational metricsParticipate in scheduled after-hours support and on-call rotations as neededWho Thrives in This RoleTechnology enthusiasts who enjoy troubleshooting and solving technical challengesAnalytical thinkers with strong problem-solving skills and attention to detailMotivated professionals eager to learn new technologies and expand their technical expertiseCollaborative team players who communicate effectively with technical and nontechnical colleaguesOrganized, dependable individuals who can prioritize tasks and respond effectively to changing needsIndividuals who take pride in system reliability, operational efficiency, and delivering quality supportRequirementsBachelor's degree in Computer Science or Software Engineering,
or completion of a coding bootcamp combined with a bachelor's degree in another fieldExperience supporting and troubleshooting applications in internet-based or cloud environmentsFamiliarity with Windows- and Linux-based systemsKnowledge of scripting or programming languages such as Python, PowerShell, Bash, or similarExposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CIFamiliarity with configuration management tools such as Ansible, Puppet, Chef, or SaltKnowledge of container technologies such as Docker, Kubernetes, or OpenShiftUnderstanding of networking concepts, including TCP/IP, DNS, routing, and load balancingExposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platformsFamiliarity with version control systems such as Git or SVNStrong communication, analytical, and problem-solving skillsAbility to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilitiesLocated in Sewell, NJ$50-$70k based on experienceEligibility for Company Incentive ProgramPTO package including holiday, vacation, personal, and sick timeMedical plans with employer contribution401(k) with company matchEmployer-paid life insurance ($15,000)Employee Assistance Program (EAP) with insurance planOptional Dental, Vision, Pet Insurance, Legal & Identity ProtectionCompany-sponsored engagement and philanthropic eventsOur ValuesInnovation: Driving results through technology and operational excellenceHelping: Supporting clients, communities, service providers, and employeesTogether: Building trusted partnerships through teamwork and respectEqual Opportunity EmployerNEST is proud to be an Equal Opportunity and Equal Pay Employer.We're excited to meet you.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. xysqume For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr
and troubleshootingSupport network connectivity, system performance, backup, recovery, and security activitiesAssist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processesParticipate in testing and implementing application updates and system enhancementsMaintain technical documentation, incident reports, and operational metricsParticipate in scheduled after-hours support and on-call rotations as neededWho Thrives in This RoleTechnology enthusiasts who enjoy troubleshooting and solving technical challengesAnalytical thinkers with strong problem-solving skills and attention to detailMotivated professionals eager to learn new technologies and expand their technical expertiseCollaborative team players who communicate effectively with technical and nontechnical colleaguesOrganized, dependable individuals who can prioritize tasks and respond effectively to changing needsIndividuals who take pride in system reliability, operational efficiency, and delivering quality supportRequirementsBachelor's degree in Computer Science or Software Engineering,
or completion of a coding bootcamp combined with a bachelor's degree in another fieldExperience supporting and troubleshooting applications in internet-based or cloud environmentsFamiliarity with Windows- and Linux-based systemsKnowledge of scripting or programming languages such as Python, PowerShell, Bash, or similarExposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CIFamiliarity with configuration management tools such as Ansible, Puppet, Chef, or SaltKnowledge of container technologies such as Docker, Kubernetes, or OpenShiftUnderstanding of networking concepts, including TCP/IP, DNS, routing, and load balancingExposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platformsFamiliarity with version control systems such as Git or SVNStrong communication, analytical, and problem-solving skillsAbility to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilitiesLocated in Sewell, NJ$50-$70k based on experienceEligibility for Company Incentive ProgramPTO package including holiday, vacation, personal, and sick timeMedical plans with employer contribution401(k) with company matchEmployer-paid life insurance ($15,000)Employee Assistance Program (EAP) with insurance planOptional Dental, Vision, Pet Insurance, Legal & Identity ProtectionCompany-sponsored engagement and philanthropic eventsOur ValuesInnovation: Driving results through technology and operational excellenceHelping: Supporting clients, communities, service providers, and employeesTogether: Building trusted partnerships through teamwork and respectEqual Opportunity EmployerNEST is proud to be an Equal Opportunity and Equal Pay Employer.We're excited to meet you.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. xysqume For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr