Remote Senior Customer Retention Lead for FinTech
Jobgether is seeking a Customer Retention Supervisor based in Italy to lead a high-performing team of retention specialists within the fintech and cryptocurrency space. You will own reactivation, repeat transactions, and revenue recovery while driving outbound engagement and campaign excellence.
You will design SOPs, train staff, and optimize scripts and workflows, collaborating with Marketing, Support, Sales, Operations, and Compliance to maximize customer value and business growth.
You will design SOPs, train staff, and optimize scripts and workflows, collaborating with Marketing, Support, Sales, Operations, and Compliance to maximize customer value and business growth.