Bilingual Customer Service Team Lead: Processes
Thermo Fisher Scientific is seeking a Team Leader in Customer Service Administration in our Lombardy, Italy region.
You will lead a team, manage tender processes, and oversee contract administration and process improvements to enhance service delivery.
The role requires coaching staff and coordinating cross-functional projects within a regulated environment.
The candidate will work with QMS/SOPs, CRM/ERP systems, and maintain strong customer-focused communication to meet KPIs and drive business
#J-*-Ljbffr
You will lead a team, manage tender processes, and oversee contract administration and process improvements to enhance service delivery.
The role requires coaching staff and coordinating cross-functional projects within a regulated environment.
The candidate will work with QMS/SOPs, CRM/ERP systems, and maintain strong customer-focused communication to meet KPIs and drive business
#J-*-Ljbffr