Operational Excellence Manager
Welcome to Rhenus!The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.We are looking for an Operational Excellence Manager to drive process optimization, improve operational efficiency and data quality, and ensure standardized ways of working across the country. The role will focus on continuous improvement, performance monitoring, process governance and supporting the implementation of new systems and initiatives in alignment with regional standards.Location: Flexible across several locations in Italy, including Milan, Padua, Trieste, Verona and Udine.Main activities:Establish clear roles and responsibilities for the operations teams and the different tiers with escalation matrixes and measurable KPIs in alignment with the regional Operational Excellence standardsAnalyse the business and operational gaps before implementation of new IT systems. Ensure a seamless integration between system flows and operations processes before, during and after any roll-outEnsure that data quality is measured on country level, communicated to the respective operations staff in case of issues, clarified with operations staff in cases of questions or suggestionsEnsure the data quality issues are tackled by understanding the root causes and create the respective solutions such as training or other methods,
to improve the qualityRun operational audit and human error analysis to sort out operational issues and develop solutionsOverlook the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions' goalsCustomize the training contents in alignment with Roll-out teams to facilitate smooth roll-out upon the countries' specific needsProvide the country input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) as instructed by Head of Operational ExcellenceFacilitate country demand process to channel (e.g. process or application) as instructed by Head of Operational Excellence. Steer and channel valid demands to the respective regional Head of Operational Excellence for consideration of implementationReceive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etcConsult with Regional Head of Operational Excellence with regard to (master) data standard,
ensuring business needs are covered and oversee its implementation on country level in process and organizational standardsFollow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.Establish a framework to compare performance between branches within the country to share bestAdditional tasks / projects can be added in coordination with the respective (Sub-) Regional Head of Operational Excellence.RequirementsCompleted business, IT or engineering degree; Minimum 3 year experience as Operational Excellence manager,data quality manager, or minimum 3 years of operational and management experience in air & ocean freightforwarding with a strong quality management focusStrong analytical skills are mustStructured thinking abilityAbility to see the bigger picture both from commercial/customer and operational/internal perspectiveHigh degree of accountability, results driven mindsetAbility to align with stakeholders at all levels of the business and customer organizationsCapable of communicating and collaborating with people of different regional backgrounds and rolesAbility to perform under pressure and confidence to be performing strongProfessional use of English, other languages are a plusWillingness to travelWhat You can expectGreat Team: It's truly the people that make the difference - and with us you'll join the best team around.Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.
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to improve the qualityRun operational audit and human error analysis to sort out operational issues and develop solutionsOverlook the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions' goalsCustomize the training contents in alignment with Roll-out teams to facilitate smooth roll-out upon the countries' specific needsProvide the country input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) as instructed by Head of Operational ExcellenceFacilitate country demand process to channel (e.g. process or application) as instructed by Head of Operational Excellence. Steer and channel valid demands to the respective regional Head of Operational Excellence for consideration of implementationReceive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etcConsult with Regional Head of Operational Excellence with regard to (master) data standard,
ensuring business needs are covered and oversee its implementation on country level in process and organizational standardsFollow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.Establish a framework to compare performance between branches within the country to share bestAdditional tasks / projects can be added in coordination with the respective (Sub-) Regional Head of Operational Excellence.RequirementsCompleted business, IT or engineering degree; Minimum 3 year experience as Operational Excellence manager,data quality manager, or minimum 3 years of operational and management experience in air & ocean freightforwarding with a strong quality management focusStrong analytical skills are mustStructured thinking abilityAbility to see the bigger picture both from commercial/customer and operational/internal perspectiveHigh degree of accountability, results driven mindsetAbility to align with stakeholders at all levels of the business and customer organizationsCapable of communicating and collaborating with people of different regional backgrounds and rolesAbility to perform under pressure and confidence to be performing strongProfessional use of English, other languages are a plusWillingness to travelWhat You can expectGreat Team: It's truly the people that make the difference - and with us you'll join the best team around.Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.
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