Senior Customer Care Programs Manager
**Company Overview**: DSweethn Integrated Business Solutions SRL provides customer support, client care, and business operations solutions for growing companies and international clients. **Key Responsibilities**: - Manage customer care programs and support operations
- Oversee service quality, escalations, and client satisfaction initiatives
- Monitor team performance and operational KPIs
- Coordinate with internal departments to improve customer experience **Requirements**: - Experience in customer care or client support management
- Strong leadership and communication skills
- Knowledge of CRM systems and customer service operations
- Degree in Business, Communications, Management, or related field preferred **Why Work With Us**: - Supportive and professional work environment
- Opportunities for leadership growth and career advancement
- Exposure to international customer service operations Retribuzione: €42.000,00 - €66.000,00 all'anno Vantaggi: - Assistenza sanitaria integrativa
- Corsi di lingua offerti
- Distributori automatici di snack e bevande
- Mensa aziendale Sede di lavoro: Di persona
- Oversee service quality, escalations, and client satisfaction initiatives
- Monitor team performance and operational KPIs
- Coordinate with internal departments to improve customer experience **Requirements**: - Experience in customer care or client support management
- Strong leadership and communication skills
- Knowledge of CRM systems and customer service operations
- Degree in Business, Communications, Management, or related field preferred **Why Work With Us**: - Supportive and professional work environment
- Opportunities for leadership growth and career advancement
- Exposure to international customer service operations Retribuzione: €42.000,00 - €66.000,00 all'anno Vantaggi: - Assistenza sanitaria integrativa
- Corsi di lingua offerti
- Distributori automatici di snack e bevande
- Mensa aziendale Sede di lavoro: Di persona