Front Office Manager
Casa Monti is hiring through Hosco in Rome.Controlli attentamente tutta la documentazione richiesta per la candidatura prima di fare clic sul pulsante apposito in fondo a questa descrizione.Yourmaintasks:BeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironmentYouwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceIntheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservationsBuildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomersMonitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagersManageFrontOfficeschedulesProvidetrainingforFrontOfficeteamsGivetoursoftheestablishmenttoprofessionalsandcustomersSupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimizedControlandmonitoraccountsreceivableDevelopthehotel'sturnoverthroughupsellactionsEnsurepropermanagementofthecashregister,dailyclosingsandcommissioninvoicesManage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfactionParticipateinandleadHeadofDepartmentmeetingsYouwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartmentSkillsrequired:Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarpositionFluencyinEnglishandasenseofcustomerserviceareessentialforthispositionYouwillworkdirectlyorcross-functionallywithallthehotel'sdepartmentsYouwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfactionProfessionalskills:StressandprioritymanagementExcellentreceptionandcustomerrelationsskillsAttentiontodetailandcustomersatisfaction xysqume SpeedandreliabilityofexecutionAnabilitytolistentocustomersStrongteamspiritFluencyinspokenandwrittenEnglishisessentialAsecondforeignlanguageisaplusRequiredqualities:OrganisedandrigorousInitiativeandtheabilitytoputforwardproposalsVersatility,adaptabilityandavailabilitýInvolvementandcommitmentDiscretionandhonestýPositiveandpleasantattitudeExcellentpresentationPlease see the full vacancy for the benefits offered by Casa Monti.
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